What feature did you ship and how did you influence its prioritization?

Certainly! At Cohere Health, one of the key features I successfully delivered was the "Automated Prior Authorization" tool. This feature was designed to streamline the prior authorization process for healthcare providers, reducing administrative burden and improving decision-making efficiency.

Influencing Prioritization:

1. Identifying the Need: The feature was identified as essential due to feedback from healthcare providers who expressed frustration with the lengthy and manual prior authorization process. This bottleneck not only delayed patient care but also resulted in increased administrative costs.

2. Data-Driven Insights: I gathered data demonstrating the time healthcare providers spent on prior authorizations and the financial implications of these delays. This was crucial in highlighting the urgency of the feature.

3. Aligning with Business Goals: I aligned the feature with Cohere Health's goals of enhancing operational efficiency and improving provider satisfaction. By showing how this feature could reduce processing times by up to 50%, I was able to showcase its potential impact on the business's bottom line.

Challenges and Strategies:

• Stakeholder Engagement: One of the main challenges was getting buy-in from multiple stakeholders, including product managers, engineers, and executive leadership. Each group had different priorities and concerns.

• Building a Coalition: I organized a series of workshops and presentations to bring all stakeholders on board. By tailoring my communication to address the specific concerns of each group, I was able to build a coalition supportive of the feature.

• Prototyping and Pilot Testing: To demonstrate the feasibility and value of the feature, I led a prototyping phase followed by a pilot test in selected healthcare settings. The positive feedback and measurable improvements from the pilot played a critical role in convincing stakeholders of the feature's value.

• Risk Assessment: I conducted a thorough risk assessment to address potential challenges in implementation, such as integration with existing systems and data security concerns. By presenting clear mitigation strategies, I was able to alleviate fears and move the feature up the prioritization ladder.

Outcome: The Automated Prior Authorization tool was successfully delivered and integrated into the Cohere Health platform. It resulted in a significant reduction in authorization times and enhanced satisfaction among healthcare providers. This feature not only met the immediate needs of our clients but also positioned Cohere Health as a leader in healthcare innovation, supporting our long-term growth and strategic objectives.