Adapting to AI-Driven Workflow Disruptions

Question

Describe a specific situation where a new technology or AI tool significantly changed how you performed a core task. How did you manage the learning curve, and how did you encourage team members who were resistant to the change? What was the measurable impact on the project?

Accepted Answer

At my previous firm, we transitioned from manual data entry to a Generative AI-powered auditing tool in late 2024. The situation was tense because the senior members of the team feared the tool would replace their roles or introduce inaccuracies. My task was to lead the integration for my sub-team while maintaining productivity. I approached this by first mastering the tool myself, then hosting 'Reverse Mentoring' sessions where I paired tech-savvy juniors with seniors to demystify the AI’s logic. I focused on the 'augmented human' approach—emphasizing that the tool handles the 'grunt work' while they handle the 'expert judgment.' I created a feedback loop where we documented every instance of the AI hallucinating or erring, which gave the team a sense of control over the technology. As a result, our team’s throughput increased by 35% within one quarter, and employee sentiment regarding the tech shift moved from 'resistant' to 'advocating.' This aligns with Deloitte's focus on technological agility and our commitment to helping clients navigate the AI landscape responsibly.

Adapting to AI-Driven Workflow Disruptions

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