Inside Sales Representative

*Company Background:*

TWINCO is seeking an Inside Sales Representative to join their growing business. TWINCO is a family-owned business that was founded in 1969, and specializes in serving the food, beverage, pharmaceutical industry with an emphasis on the dairy segment. All systems we build are designed in-house from the ground up. The Inside Sales Representative is responsible for responding to customer inquiries for process equipment and spare parts, following up on existing orders, and supporting the sales department.

*Essential Functions and Responsibilities:*

* Maintain regular and reliable attendance.
* Respond to all incoming sales calls and customer emails in a timely manner.
* Investigate and resolve customer complaints quickly and effectively.
* Prepare accurate and timely customer quotes.
* Process purchase orders promptly and accurately.
* Coordinate with the shipping department to fulfill customer orders.
* Manage purchasing activities related to customer orders.

*Other Functions and Duties:*

* Back up others in department as needed.
* Maintain inventory of stock items.
* Share product knowledge with co-workers.
* Maintain an organized workspace and properly file documents, updates, and product information.
* Work with team members to answer calls, manage workflow, and minimize hold times throughout the sales process.
* Build sustainable relationships and trust with customer accounts through open and interactive communication.

*Qualifications:*

_Required:_

* Strong understanding of supply chain processes, purchasing cycles, and customer order management.
* Ability to read and interpret product specifications, pricing sheets, and purchase orders accurately.
* Excellent written and verbal communication skills.
* Strong organizational skills with the ability to manage multiple accounts and priorities simultaneously.
* Ability to work collaboratively with operations, shipping, and purchasing departments.
* Basic accounting or financial tracking experience (e.g., handling invoices, purchase orders, and sales orders).
* Ability to handle confidential information with discretion and professionalism.
* Ability to collaborate with outside sales representatives to support strategic accounts.
* Strong working knowledge of MS Office.

_Desired:_

* 3+ years of inside sales experience, preferably within the dairy, food, beverage, or related manufacturing industry.
* Experience selling to food processors, dairies, breweries, or co-packers.
* Ability to understand and discuss technical product specifications, ingredient functionality, or processing requirements.
* Familiarity with freight coordination, logistics, and managing delivery timelines in a high-volume environment.

*Work Schedule:*

* 7:30-5:00PM Monday - Friday
* In person position

*Benefits:*

* Fully Paid Health Insurance (w/ employer funded HRA)
* Fully Paid Dental Insurance
* Fully Paid Vision Insurance
* 401k Contributions
* Life Insurance Policy
* Paid Time Off
* Many More

Job Type: Full-time

Pay: $20.00 - $27.50 per hour

Expected hours: 45 – 48 per week

Benefits:
* 401(k)
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance

Work Location: In person