Cloud Support Engineer
Kinetic Software
Chicago, IL 60641Remote
Job Description
About Kinetic
At Kinetic we’re redefining operational excellence in higher education, conferencing, and events. As the leading provider of software solutions for student accommodation, event management, catering, and residential services, we help institutions streamline operations, elevate customer experiences, and unlock their full potential.
With over 25 years of experience and trusted by more than 350 institutions worldwide, our software empowers universities and venues to run smarter, faster, and more collaboratively. From bustling campuses to dynamic corporate environments, our technology adapts to the rhythm of each organisation — helping them thrive in a fast-changing world.
But we’re more than just software. We’re a remote-first, people-led team that values ownership, curiosity, and collaboration. Your ideas matter here, and your impact is real. Joining Kinetic means being part of a purpose-driven business where your work supports mission-critical services used every day across the globe.
The Role
As a Cloud Infrastructure Engineer, you’ll play a key role in keeping our platforms secure, scalable, and running smoothly for universities and venues worldwide.
This is a hands-on role where you’ll work across AWS and Azure, automate wherever possible, and collaborate closely with our DevOps and product teams. You’ll help build and maintain resilient cloud environments that underpin critical services, while continuously improving security, reliability, and performance.
What You’ll Be Doing
This is a hands-on infrastructure role focused on stability, automation, and continuous improvement.
Own infrastructure-related support tickets, driving issues through to root cause and resolution
Build and maintain highly available cloud environments using Terraform, Ansible, and automation tooling
Troubleshoot AWS and Azure components including VMs, VPNs, firewalls, DNS, and backup services
Support software releases in collaboration with the DevOps team
Improve cloud security, reliability, and performance across environments
Drive automation across infrastructure and deployment workflows
Ensure alignment with security standards such as ISO27001 and PCI-DSS
Document fixes, processes, and improvements to strengthen internal knowledge sharing
What You’ll Bring
Core Technical Skills
Hands-on experience working with AWS and Azure
Strong Infrastructure as Code experience using Terraform
Solid Ansible skills with clean, maintainable playbook practices
Deep understanding of cloud networking including VNETs, VPNs, proxies, and firewalls
Confidence troubleshooting Windows environments, Active Directory, and complex cloud setups
Experience supporting CI/CD pipelines and release processes
Familiarity with SQL Server, SMTP, IIS, and related infrastructure services
Ways of Working
Experience working with ticketing systems such as Jira and improving support workflows
Ability to clearly explain complex technical issues to non-technical teams
Awareness of real-world cloud security best practices
Curiosity about AI tools and how they can practically improve infrastructure and operations
You’ll Thrive Here If You
Take ownership and see problems through from start to finish
Enjoy tackling complex or ambiguous infrastructure challenges
Think ahead when designing fixes, not just applying short-term patches
Value simplicity, automation, and security in equal measure
Are open to using AI tools to work smarter and more efficiently
Why Kinetic
We're backed by Constellation Software Inc., one of the largest software groups in the world, offering you access to incredible growth opportunities, shared knowledge, and career pathways. At Kinetic, leadership, community, and student success aren’t just buzzwords—they’re what drive us. This isn’t your average support role—it’s your chance to help launch and shape a rapidly growing operation in a new territory, with lots of room to grow, lead, and make your mark
Benefits & Perks
Why You’ll Love Working at Kinetic
Fully remote — work from anywhere in the US
Flexible working hours — we focus on outcomes, not clock-watching
Competitive salary, negotiable based on experience
Annual performance bonus — share in the success you help create
Be authentically you — we value individuality and diverse perspectives
Health & Wellbeing
Comprehensive medical, dental, and vision coverage
401(k) retirement plan
Disability insurance
Wellbeing programme plus two company-wide wellbeing days
One paid community or volunteer day per year
Time Off & Growth
15 days paid time off, plus company holidays
Ongoing training and development to support your career growth
At Kinetic we’re redefining operational excellence in higher education, conferencing, and events. As the leading provider of software solutions for student accommodation, event management, catering, and residential services, we help institutions streamline operations, elevate customer experiences, and unlock their full potential.
With over 25 years of experience and trusted by more than 350 institutions worldwide, our software empowers universities and venues to run smarter, faster, and more collaboratively. From bustling campuses to dynamic corporate environments, our technology adapts to the rhythm of each organisation — helping them thrive in a fast-changing world.
But we’re more than just software. We’re a remote-first, people-led team that values ownership, curiosity, and collaboration. Your ideas matter here, and your impact is real. Joining Kinetic means being part of a purpose-driven business where your work supports mission-critical services used every day across the globe.
The Role
As a Cloud Infrastructure Engineer, you’ll play a key role in keeping our platforms secure, scalable, and running smoothly for universities and venues worldwide.
This is a hands-on role where you’ll work across AWS and Azure, automate wherever possible, and collaborate closely with our DevOps and product teams. You’ll help build and maintain resilient cloud environments that underpin critical services, while continuously improving security, reliability, and performance.
What You’ll Be Doing
This is a hands-on infrastructure role focused on stability, automation, and continuous improvement.
Own infrastructure-related support tickets, driving issues through to root cause and resolution
Build and maintain highly available cloud environments using Terraform, Ansible, and automation tooling
Troubleshoot AWS and Azure components including VMs, VPNs, firewalls, DNS, and backup services
Support software releases in collaboration with the DevOps team
Improve cloud security, reliability, and performance across environments
Drive automation across infrastructure and deployment workflows
Ensure alignment with security standards such as ISO27001 and PCI-DSS
Document fixes, processes, and improvements to strengthen internal knowledge sharing
What You’ll Bring
Core Technical Skills
Hands-on experience working with AWS and Azure
Strong Infrastructure as Code experience using Terraform
Solid Ansible skills with clean, maintainable playbook practices
Deep understanding of cloud networking including VNETs, VPNs, proxies, and firewalls
Confidence troubleshooting Windows environments, Active Directory, and complex cloud setups
Experience supporting CI/CD pipelines and release processes
Familiarity with SQL Server, SMTP, IIS, and related infrastructure services
Ways of Working
Experience working with ticketing systems such as Jira and improving support workflows
Ability to clearly explain complex technical issues to non-technical teams
Awareness of real-world cloud security best practices
Curiosity about AI tools and how they can practically improve infrastructure and operations
You’ll Thrive Here If You
Take ownership and see problems through from start to finish
Enjoy tackling complex or ambiguous infrastructure challenges
Think ahead when designing fixes, not just applying short-term patches
Value simplicity, automation, and security in equal measure
Are open to using AI tools to work smarter and more efficiently
Why Kinetic
We're backed by Constellation Software Inc., one of the largest software groups in the world, offering you access to incredible growth opportunities, shared knowledge, and career pathways. At Kinetic, leadership, community, and student success aren’t just buzzwords—they’re what drive us. This isn’t your average support role—it’s your chance to help launch and shape a rapidly growing operation in a new territory, with lots of room to grow, lead, and make your mark
Benefits & Perks
Why You’ll Love Working at Kinetic
Fully remote — work from anywhere in the US
Flexible working hours — we focus on outcomes, not clock-watching
Competitive salary, negotiable based on experience
Annual performance bonus — share in the success you help create
Be authentically you — we value individuality and diverse perspectives
Health & Wellbeing
Comprehensive medical, dental, and vision coverage
401(k) retirement plan
Disability insurance
Wellbeing programme plus two company-wide wellbeing days
One paid community or volunteer day per year
Time Off & Growth
15 days paid time off, plus company holidays
Ongoing training and development to support your career growth