Program Director
Johnnie Studio
RemoteRemoteFull Time
Job Description
We staff a seasoned team and extensive network of niche specialists that seek to produce great things in a trust-forward environment where transparency and equity are of the utmost importance. Yes, we work hard to produce great work, but we believe the best way to produce great work is to work hard for one another and show up for our communities and the planet we all share. TLDR; we only hire really nice folks.
Responsible resourcing and fearless transparency are what make Johnnie a great team to work for. Trust and empathy are what make Johnnie a great team to work with.
Johnnie teammates are provided stellar equipment, flexible work environments, growth opportunities, and industry-leading benefits.
We can’t wait to meet you.
Program Director
As a Program Director, you are a key member of an embedded account leadership team, collaborating on account goals and growth, managing client and stakeholder relationships, and overseeing work prioritization and resourcing. You are responsible for ensuring quality operations across your assigned account(s), operating as an escalation point for both the internal and external team, and working with the embedded account leadership team to navigate account risks and challenges.
Your role as Program Director is to serve as the central source of truth and organization for your assigned account(s), working to foster connectivity between programs and leveraging your macro understanding of the account’s ecosystem to provide mentorship and guidance to a team of Program Managers and Senior Project Managers. Your team will be responsible for the execution of daily project management needs, including scoping, scheduling, work tracking, and client communications with you overseeing all work intake and assignment and owning the overall end-to-end operations in partnership with the embedded account leadership team.
A core component of this role is acting as a leader in operational excellence and continuous improvement. You will be expected to actively evaluate how work is planned, executed, and delivered—identifying opportunities to improve efficiency, streamline processes, and leverage technology, automation, AI-enabled solutions, and coaching/growing the team members to help the team work smarter and faster. While you will not be responsible for building technical solutions yourself, you will serve as a key stakeholder and strategic partner to internal Tech Operations teams, helping to define needs, prioritize opportunities, and champion improvements that elevate how the entire program operates.
In this role, you may be tasked with providing executional support on selected projects, including but not limited to: leading internal and client-facing meetings and following up on individual projects via platforms like Slack, email, and 1:1 conversations in an ongoing effort to keep all trains running on time.
You will be accountable for all weekly revenue tracking and collaborate with Program Managers to ensure accurate deliverable tracking and reporting. Additionally, you will be responsible for ensuring all documentation is updated and maintained and proactively working to optimize all processes in an ongoing effort to maximize efficiency and maintain client satisfaction across your assigned account(s).
Projects involve a variety of deliverables including but not limited to: integrated campaign assets such as email, web design wireframes & full renders, web editorial content including keywords and SEO documentation, video assets, audio assets, social posts, and presentations in PPT. This role will report to the VP of Project Management and can be performed remotely.
Due to client time zones, availability during 9-5 PT may be needed on a case-by-case basis.
Responsibilities:
Serve as an embedded leader for you assigned account(s)
Mentor and manage one or more Program Managers—acting as day-to-day manager and helping to grow their skills
Serve as a primary point of contact for macro-level client needs for assigned account(s)
Oversee operations across your assigned account(s) to ensure quality and process adherence
Own all work intake and assignment to Program Managers as well as overall work prioritization
Track work capacity and workloads in collaboration with Program Managers, working to proactively solve resourcing issues
Serve as primary lead for all external vendor relationships, collaborating with vendor teams on implementing cross-agency process, building out documentation, and operating as point of escalation
Continuously evaluate how work is executed across the account and proactively identify opportunities to improve efficiency, reduce manual effort, and increase quality through better processes, coaching and improving people, smarter workflows, and the thoughtful application of technology, automation, and AI
Partner closely with internal Tech Operations team to translate project management needs into actionable tooling, process improvements, and system enhancements—serving as the voice of the program in shaping how work gets done in concert with the VP of Project Management
Support and nurture key client relationships and engagement for assigned account(s)
Function as an SME to the internal and external teams to foster connectivity and ensure cohesion across the marketing ecosystem for assigned account(s)
Identify and develop opportunities for growth with account stakeholders in close collaboration with the embedded account leadership team, including support on pitch development, pricing, and scoping of new work
Collaborate with embedded account leadership team on long-term account goals and potential account growth
Serve as an escalation point for internal and external teams for any potential issues around program operations
Own the budget and be accountable for all burn and project projections, leading on reprioritization and negotiation with internal and external stakeholders
Lead annual account and budget planning in partnership with embedded account leadership
Maintenance of all assigned account(s) documentation across SharePoint and Confluence
Thorough note-taking and detailed meeting follow-up messaging that clearly calls out action items, deadlines, roles, and responsibilities
Qualities we’re searching for:
Exceptional and empathetic communication skills and ability to work well within a team of diverse voices, experience levels, and areas of expertise
Experience in managing multiple complex stakeholders
Outstanding leadership, organizational, and problem-solving skills
Demonstrated ability to intake strategic vision and design implementation and execution to accomplish goals
Ability and interest in coaching and developing more junior members of a team
A proactive, forward-looking mindset with a strong interest in operational efficiency, process innovation, and the practical application of technology—including automation and AI—to improve how work is delivered
Familiarity with work management platforms, e.g., ClickUp, JIRA, Workamajig, Basecamp, etc.
Mastery of Microsoft Office 365 and cloud document management, e.g. OneDrive, SharePoint, Teams
Able to work among multiple projects and tasks efficiently while tracking time spent
Thoughtful and consistent attention to detail
We require:
10+ years of experience in project management or account management as part of a marketing organization or agency organization.
Understanding of integrated marketing, and how marketing strategy, customer data, segments, channel, creative, content, and technology interact to drive desired business outcomes
Ability to operate in a fast-paced, deadline-driven environment with rapidly changing priorities and a high volume of projects
Demonstrated experience identifying and driving process, tooling, or technology-enabled improvements within a project management or agency environment
We offer:
A flexible remote work structure — with opportunities to work from an office environment if that’s how you prefer to work
Competitive medical, dental, and vision benefits
401(k) retirement plan
HSA program
Basic life coverage
Parental leave program
Uncapped vacation policy - With structures in place to ensure people deliver a full-time work product and take ample time away!
About Johnnie Studio:
At Johnnie Studio, we’re focused on a core founding principle: leveraging our innovative model to create unique and impactful content, all without the overhead and complexity in how most agencies operate. We’re small by design to best serve some of the largest organizations in the world, producing high-performing creative that resonates with modern audiences.
We staff a seasoned team and extensive network of niche specialists that seek to produce innovative work, investing heavily in ability, benefits, and remote-working solutions for the modern workforce—we are a fully remote creative studio with a flexible vacation policy and team members in every major U.S. time zone. There’s no marble-tiled lobby on Main Street here: Responsible resourcing and fearless transparency are what make Johnnie a great team to work for, and trust and empathy are what make Johnnie a great team to work with.
Ready to apply? Reach out to [email protected]
Responsible resourcing and fearless transparency are what make Johnnie a great team to work for. Trust and empathy are what make Johnnie a great team to work with.
Johnnie teammates are provided stellar equipment, flexible work environments, growth opportunities, and industry-leading benefits.
We can’t wait to meet you.
Program Director
As a Program Director, you are a key member of an embedded account leadership team, collaborating on account goals and growth, managing client and stakeholder relationships, and overseeing work prioritization and resourcing. You are responsible for ensuring quality operations across your assigned account(s), operating as an escalation point for both the internal and external team, and working with the embedded account leadership team to navigate account risks and challenges.
Your role as Program Director is to serve as the central source of truth and organization for your assigned account(s), working to foster connectivity between programs and leveraging your macro understanding of the account’s ecosystem to provide mentorship and guidance to a team of Program Managers and Senior Project Managers. Your team will be responsible for the execution of daily project management needs, including scoping, scheduling, work tracking, and client communications with you overseeing all work intake and assignment and owning the overall end-to-end operations in partnership with the embedded account leadership team.
A core component of this role is acting as a leader in operational excellence and continuous improvement. You will be expected to actively evaluate how work is planned, executed, and delivered—identifying opportunities to improve efficiency, streamline processes, and leverage technology, automation, AI-enabled solutions, and coaching/growing the team members to help the team work smarter and faster. While you will not be responsible for building technical solutions yourself, you will serve as a key stakeholder and strategic partner to internal Tech Operations teams, helping to define needs, prioritize opportunities, and champion improvements that elevate how the entire program operates.
In this role, you may be tasked with providing executional support on selected projects, including but not limited to: leading internal and client-facing meetings and following up on individual projects via platforms like Slack, email, and 1:1 conversations in an ongoing effort to keep all trains running on time.
You will be accountable for all weekly revenue tracking and collaborate with Program Managers to ensure accurate deliverable tracking and reporting. Additionally, you will be responsible for ensuring all documentation is updated and maintained and proactively working to optimize all processes in an ongoing effort to maximize efficiency and maintain client satisfaction across your assigned account(s).
Projects involve a variety of deliverables including but not limited to: integrated campaign assets such as email, web design wireframes & full renders, web editorial content including keywords and SEO documentation, video assets, audio assets, social posts, and presentations in PPT. This role will report to the VP of Project Management and can be performed remotely.
Due to client time zones, availability during 9-5 PT may be needed on a case-by-case basis.
Responsibilities:
Serve as an embedded leader for you assigned account(s)
Mentor and manage one or more Program Managers—acting as day-to-day manager and helping to grow their skills
Serve as a primary point of contact for macro-level client needs for assigned account(s)
Oversee operations across your assigned account(s) to ensure quality and process adherence
Own all work intake and assignment to Program Managers as well as overall work prioritization
Track work capacity and workloads in collaboration with Program Managers, working to proactively solve resourcing issues
Serve as primary lead for all external vendor relationships, collaborating with vendor teams on implementing cross-agency process, building out documentation, and operating as point of escalation
Continuously evaluate how work is executed across the account and proactively identify opportunities to improve efficiency, reduce manual effort, and increase quality through better processes, coaching and improving people, smarter workflows, and the thoughtful application of technology, automation, and AI
Partner closely with internal Tech Operations team to translate project management needs into actionable tooling, process improvements, and system enhancements—serving as the voice of the program in shaping how work gets done in concert with the VP of Project Management
Support and nurture key client relationships and engagement for assigned account(s)
Function as an SME to the internal and external teams to foster connectivity and ensure cohesion across the marketing ecosystem for assigned account(s)
Identify and develop opportunities for growth with account stakeholders in close collaboration with the embedded account leadership team, including support on pitch development, pricing, and scoping of new work
Collaborate with embedded account leadership team on long-term account goals and potential account growth
Serve as an escalation point for internal and external teams for any potential issues around program operations
Own the budget and be accountable for all burn and project projections, leading on reprioritization and negotiation with internal and external stakeholders
Lead annual account and budget planning in partnership with embedded account leadership
Maintenance of all assigned account(s) documentation across SharePoint and Confluence
Thorough note-taking and detailed meeting follow-up messaging that clearly calls out action items, deadlines, roles, and responsibilities
Qualities we’re searching for:
Exceptional and empathetic communication skills and ability to work well within a team of diverse voices, experience levels, and areas of expertise
Experience in managing multiple complex stakeholders
Outstanding leadership, organizational, and problem-solving skills
Demonstrated ability to intake strategic vision and design implementation and execution to accomplish goals
Ability and interest in coaching and developing more junior members of a team
A proactive, forward-looking mindset with a strong interest in operational efficiency, process innovation, and the practical application of technology—including automation and AI—to improve how work is delivered
Familiarity with work management platforms, e.g., ClickUp, JIRA, Workamajig, Basecamp, etc.
Mastery of Microsoft Office 365 and cloud document management, e.g. OneDrive, SharePoint, Teams
Able to work among multiple projects and tasks efficiently while tracking time spent
Thoughtful and consistent attention to detail
We require:
10+ years of experience in project management or account management as part of a marketing organization or agency organization.
Understanding of integrated marketing, and how marketing strategy, customer data, segments, channel, creative, content, and technology interact to drive desired business outcomes
Ability to operate in a fast-paced, deadline-driven environment with rapidly changing priorities and a high volume of projects
Demonstrated experience identifying and driving process, tooling, or technology-enabled improvements within a project management or agency environment
We offer:
A flexible remote work structure — with opportunities to work from an office environment if that’s how you prefer to work
Competitive medical, dental, and vision benefits
401(k) retirement plan
HSA program
Basic life coverage
Parental leave program
Uncapped vacation policy - With structures in place to ensure people deliver a full-time work product and take ample time away!
About Johnnie Studio:
At Johnnie Studio, we’re focused on a core founding principle: leveraging our innovative model to create unique and impactful content, all without the overhead and complexity in how most agencies operate. We’re small by design to best serve some of the largest organizations in the world, producing high-performing creative that resonates with modern audiences.
We staff a seasoned team and extensive network of niche specialists that seek to produce innovative work, investing heavily in ability, benefits, and remote-working solutions for the modern workforce—we are a fully remote creative studio with a flexible vacation policy and team members in every major U.S. time zone. There’s no marble-tiled lobby on Main Street here: Responsible resourcing and fearless transparency are what make Johnnie a great team to work for, and trust and empathy are what make Johnnie a great team to work with.
Ready to apply? Reach out to [email protected]