Manager, Enterprise Platform – Sales & Marketing
Empower Pharmacy
RemoteRemoteFull Time
Job Description
Position Summary:
The Manager, Enterprise Platform – Sales & Marketing is a hands-on technology and people leader responsible for managing, optimizing, and continuously improving Empower’s enterprise platforms that support customer engagement, sales operations, and marketing effectiveness. This role provides day-to-day leadership for a team of technology professionals while ensuring enterprise systems enable scalable, data-driven commercial execution. Partnering closely with Sales, Marketing, IT, and Data Analytics leaders, the Manager translates business strategy into actionable platform capabilities that improve customer acquisition, retention, and engagement. Through strong leadership, operational discipline, and effective change management, this role ensures adoption, performance, and alignment of sales and marketing technologies with Empower’s growth objectives and mission to expand access to affordable, high-quality medications.
Duties and Responsibilities:
Manages the implementation, optimization, and day-to-day operation of enterprise platforms supporting sales, marketing, and customer engagement, including CRM, marketing automation, and analytics systems.
Partners with Commercial, Marketing, and IT teams to execute technology roadmaps that improve customer acquisition, engagement, and lifecycle management.
Implements platform governance, integration standards, and data quality controls to ensure consistency, reliability, and compliance across customer and marketing data.
Supports the deployment and adoption of analytics and AI-driven tools used to measure campaign performance, improve sales forecasting, and enable targeted outreach.
Coordinates system integrations between digital marketing platforms, ERP, and customer data sources to support unified reporting and insights.
Leads and develops a team of platform analysts or administrators, providing coaching, performance feedback, and day-to-day management to ensure high-quality delivery and user support.
Manages vendor relationships and ensures third-party solutions align with Empower’s enterprise architecture, data standards, and operational requirements.
While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. The employee is regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
Knowledge and Skills:
Hands-on experience with CRM systems (such as Salesforce or Microsoft Dynamics 365), marketing automation tools (HubSpot, Marketo, or Adobe Experience Cloud), and ERP platforms (SAP, Oracle, Microsoft D365).
Strong understanding of data governance, analytics frameworks, and digital marketing technologies used for segmentation, attribution, and performance measurement.
Experience supporting enterprise system integrations, platform enhancements, and automation initiatives across commercial functions.
Demonstrated people leadership or management experience, including the ability to coach team members, manage workloads, and drive accountability.
Strong communication and stakeholder management skills with the ability to translate business needs into effective technology solutions.
Key Competencies
Customer Focus: Ability to build strong customer relationships and deliver customer centric solutions.
Optimizes Work Processes: Know the most effective and efficient processes to get things done, with a focus on continuous improvement.
Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives.
Resourcefulness: Secures and deploys resources effectively and efficiently.
Manages Complexity: Makes sense of complex, high quality, and sometimes contradictory information to effectively solve problems.
Ensures Accountability: Holds self and others accountable to meet commitments and objectives.
Situational Adaptability: Adapts approach and demeanor in real time to match shifting demands of different situations.
Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Values
People: Our people define who we are as a company, and we believe that understanding and addressing the needs of our team, clients, and community is fundamental to fostering a culture of support and growth.
Quality: Quality stands at the core of our mission, reflecting our commitment to excellence in every medication we produce.
Service: We are here to serve others. Every interaction with our patients, providers, employees and other stakeholders comes from a place of service.
Innovation: By continuously exploring new methodologies and embracing technology, we ensure that every solution we offer is at the forefront of pharmaceutical care.
Experience and Qualifications:
Bachelor’s degree in Computer Science, Information Systems, Business Administration, Marketing, or a related field required; Master’s degree preferred.
Minimum of 12 years of experience in IT, enterprise systems, or digital platforms, with at least 7 years supporting sales, marketing, or customer experience technologies and a minimum of 7 years of management/leadership experience.
Certified Quality Auditor (CQA) preferred; Six Sigma Green Belt or Black Belt strongly preferred; ISPE Certified Pharmaceutical Industry Professional (CPIP) preferred; Project Management Professional (PMP) preferred.
Demonstrated experience leveraging AI in daily work to drive efficiency, solve problems, and enhance decision-making—adept at integrating AI-powered solutions into all workflows.
Benefits:
We offer comprehensive benefits to support your health, well-being, and future, including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Learn more: https://careers.empowerpharmacy.com/benefits/
The Manager, Enterprise Platform – Sales & Marketing is a hands-on technology and people leader responsible for managing, optimizing, and continuously improving Empower’s enterprise platforms that support customer engagement, sales operations, and marketing effectiveness. This role provides day-to-day leadership for a team of technology professionals while ensuring enterprise systems enable scalable, data-driven commercial execution. Partnering closely with Sales, Marketing, IT, and Data Analytics leaders, the Manager translates business strategy into actionable platform capabilities that improve customer acquisition, retention, and engagement. Through strong leadership, operational discipline, and effective change management, this role ensures adoption, performance, and alignment of sales and marketing technologies with Empower’s growth objectives and mission to expand access to affordable, high-quality medications.
Duties and Responsibilities:
Manages the implementation, optimization, and day-to-day operation of enterprise platforms supporting sales, marketing, and customer engagement, including CRM, marketing automation, and analytics systems.
Partners with Commercial, Marketing, and IT teams to execute technology roadmaps that improve customer acquisition, engagement, and lifecycle management.
Implements platform governance, integration standards, and data quality controls to ensure consistency, reliability, and compliance across customer and marketing data.
Supports the deployment and adoption of analytics and AI-driven tools used to measure campaign performance, improve sales forecasting, and enable targeted outreach.
Coordinates system integrations between digital marketing platforms, ERP, and customer data sources to support unified reporting and insights.
Leads and develops a team of platform analysts or administrators, providing coaching, performance feedback, and day-to-day management to ensure high-quality delivery and user support.
Manages vendor relationships and ensures third-party solutions align with Empower’s enterprise architecture, data standards, and operational requirements.
While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. The employee is regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
Knowledge and Skills:
Hands-on experience with CRM systems (such as Salesforce or Microsoft Dynamics 365), marketing automation tools (HubSpot, Marketo, or Adobe Experience Cloud), and ERP platforms (SAP, Oracle, Microsoft D365).
Strong understanding of data governance, analytics frameworks, and digital marketing technologies used for segmentation, attribution, and performance measurement.
Experience supporting enterprise system integrations, platform enhancements, and automation initiatives across commercial functions.
Demonstrated people leadership or management experience, including the ability to coach team members, manage workloads, and drive accountability.
Strong communication and stakeholder management skills with the ability to translate business needs into effective technology solutions.
Key Competencies
Customer Focus: Ability to build strong customer relationships and deliver customer centric solutions.
Optimizes Work Processes: Know the most effective and efficient processes to get things done, with a focus on continuous improvement.
Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives.
Resourcefulness: Secures and deploys resources effectively and efficiently.
Manages Complexity: Makes sense of complex, high quality, and sometimes contradictory information to effectively solve problems.
Ensures Accountability: Holds self and others accountable to meet commitments and objectives.
Situational Adaptability: Adapts approach and demeanor in real time to match shifting demands of different situations.
Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Values
People: Our people define who we are as a company, and we believe that understanding and addressing the needs of our team, clients, and community is fundamental to fostering a culture of support and growth.
Quality: Quality stands at the core of our mission, reflecting our commitment to excellence in every medication we produce.
Service: We are here to serve others. Every interaction with our patients, providers, employees and other stakeholders comes from a place of service.
Innovation: By continuously exploring new methodologies and embracing technology, we ensure that every solution we offer is at the forefront of pharmaceutical care.
Experience and Qualifications:
Bachelor’s degree in Computer Science, Information Systems, Business Administration, Marketing, or a related field required; Master’s degree preferred.
Minimum of 12 years of experience in IT, enterprise systems, or digital platforms, with at least 7 years supporting sales, marketing, or customer experience technologies and a minimum of 7 years of management/leadership experience.
Certified Quality Auditor (CQA) preferred; Six Sigma Green Belt or Black Belt strongly preferred; ISPE Certified Pharmaceutical Industry Professional (CPIP) preferred; Project Management Professional (PMP) preferred.
Demonstrated experience leveraging AI in daily work to drive efficiency, solve problems, and enhance decision-making—adept at integrating AI-powered solutions into all workflows.
Benefits:
We offer comprehensive benefits to support your health, well-being, and future, including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Learn more: https://careers.empowerpharmacy.com/benefits/