Housing Specialist
Delphi Rise
Rochester, NY 14624$22.50 - $24.50 an hourFull Time
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Job Description
*Compensation: *$22.50-$24.50/hour
*Hours: *Full-Time 35 hours/week
*Location:* Community Based
*Job Summary*
Delphi Rise is seeking a Housing Specialist who believes that stable housing changes lives.
This role supports individuals returning to the community from incarceration or shelter. Safe and stable housing is more than a roof over someone’s head. It is dignity, safety, and a foundation for rebuilding a future. You will walk alongside participants as they secure housing, build income, and connect to the supports they need to thrive.
*Essential Duties and Responsibilities*
Additional duties may be assigned.
* Support individuals who are overcoming the challenges of homelessness, housing instability, and reentry following incarceration, with a focus on long term housing stability and community reintegration
* Assist program participants in locating, securing, and maintaining safe, affordable, and sustainable housing
* Develop, implement, and assist clients in navigating an individualized Service Plan for all participants that builds toward maintaining permanent housing, increasing income, and improving financial self-sufficiency. Regularly review and update Service Plans in collaboration with participants
* Provide direct case management services for participants who are not eligible for services through other community organizations
* Carry and effectively manage a caseload of approximately 20 to 25 participants, ensuring consistent engagement and follow-through
* Develop and maintain strong, professional relationships with local landlords and property managers to expand and sustain housing opportunities
* Maintain consistent contact with participants, with a minimum of one contact per month, and more frequently as clinically or programmatically indicated
* Conduct office, home, and community-based visits, including joint visits with other team members when appropriate
* Complete and document comprehensive intake and annual assessments, including reassessments as required by funder or program standards
* Identify participant needs across housing, employment, education, health, behavioral health, and income domains; coordinate internal and external services and ensure warm referrals with closed loop follow up
* Participate in and actively contribute to monthly Delphi Care Services Case Review meetings, presenting cases as needed and collaborating on service planning
* Maintain accurate, complete, and timely records in accordance with program, regulatory, and funding requirements utilizing the designated data platform. *Documentation responsibilities include, but are not limited to, minimum monthly follow-up case notes, Service Plan development and updates, income verification and tracking, housing status documentation, and regular assessment updates*
* Attend required local, state, federal, and community networking meetings and trainings as assigned
* Actively contribute to agency strategic initiatives and support implementation efforts within housing services
* Demonstrate a strong commitment to working as part of a diverse team and providing culturally responsive, trauma-informed, and person-centered services to a diverse client population
* Perform other duties as assigned
*Supervisory Responsibilities*
This position does not include supervisory responsibilities.
*Minimum Qualifications*
* Associate’s degree in human services, criminal justice, or a related field preferred. Equivalent professional or lived experience will be considered
* At least two years of experience working with individuals impacted by homelessness, reentry, mental health challenges, or addiction
* Excellent documentation skills and strong attention to detail. This role requires clear, timely, and accurate case notes, service plan updates, and data entry
* Strong organizational and communication skills, with the ability to manage a caseload and follow through consistently
* A genuine commitment to the people we serve. We are looking for someone who leads with empathy, respect, and belief in second chances
* Lived experience related to recovery, reentry, or housing instability is welcomed and valued
* Valid driver’s license and ability to travel locally is required
*Knowledge, Skills and Abilities*
* Computer proficiency including word processing, data entry, spreadsheets, and generating reports using standard software applications.
* Excellent verbal and written communication skills.
* Strong organizational skills including the ability to manage multiple projects and details simultaneously.
* Some analytical ability to gather and summarize data, find solutions to various administrative problems, and prioritize work.
* Ability to develop and maintain recordkeeping systems and procedures.
* Ability to create, compose, and edit written materials.
* Ability to gather data, compile information, and prepare reports.
* Strong written and oral communication skills to interact with customers, vendors and co-workers in a professional and helpful manner in person or via phone or written correspondence.
* Ability to develop, plan, and implement short- and long-term goals.
* Ability to work productively in a fast-paced, stressful environment.
* Candidates must possess a valid driver’s license and maintain a clean driving record. The position may require occasional driving for meetings, appointments, or representing Delphi Rise in the community
*Equipment, Machines and Software Used:*
This position requires the regular use of a computer, printer, photocopier, fax machine, telephone, scanner, paper shredder, calculator
Computer Software: Microsoft Office to include Word, Outlook, Excel, Adobe Acrobat, Homeless Management Information System database (HMIS).
*Work Conditions*
*Physical Requirements*
* While performing the duties of this position, the employee is frequently required to sit, stand, walk, talk, hear, perform repetitive hand motion, push, pull.
*Environmental Requirements*
* Work performed in varied community environments and occasional office settings
* Comfort working in shelters, partner locations and public community spaces
*Disclaimer:*
* All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
* This job description in no way states or implies that these are the only duties to be performed by the employee(s) occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.
* The company reserves the right to add to or revise an employee's job duties at any time at its sole discretion.
* This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.
*Equal Employment Opportunity*
Delphi Rise is committed to providing equal employment opportunities to all qualified individuals. We do not discriminate on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, pregnancy, sexual orientation, gender identity or expression, age, marital or family status, disability, genetic information, veteran or military status, domestic violence victim status, or any other characteristic protected by applicable federal, state, or local law.
We encourage candidates with lived experience to apply. Reasonable accommodations will be provided to applicants and employees as required by law.
*Please submit resumes to Erika DeJesus, HR Generalist: [email protected]*
Pay: $22.50 - $24.50 per hour
License/Certification:
* Driver's License (Required)
Shift availability:
* Day Shift (Required)
Work Location: In person
*Hours: *Full-Time 35 hours/week
*Location:* Community Based
*Job Summary*
Delphi Rise is seeking a Housing Specialist who believes that stable housing changes lives.
This role supports individuals returning to the community from incarceration or shelter. Safe and stable housing is more than a roof over someone’s head. It is dignity, safety, and a foundation for rebuilding a future. You will walk alongside participants as they secure housing, build income, and connect to the supports they need to thrive.
*Essential Duties and Responsibilities*
Additional duties may be assigned.
* Support individuals who are overcoming the challenges of homelessness, housing instability, and reentry following incarceration, with a focus on long term housing stability and community reintegration
* Assist program participants in locating, securing, and maintaining safe, affordable, and sustainable housing
* Develop, implement, and assist clients in navigating an individualized Service Plan for all participants that builds toward maintaining permanent housing, increasing income, and improving financial self-sufficiency. Regularly review and update Service Plans in collaboration with participants
* Provide direct case management services for participants who are not eligible for services through other community organizations
* Carry and effectively manage a caseload of approximately 20 to 25 participants, ensuring consistent engagement and follow-through
* Develop and maintain strong, professional relationships with local landlords and property managers to expand and sustain housing opportunities
* Maintain consistent contact with participants, with a minimum of one contact per month, and more frequently as clinically or programmatically indicated
* Conduct office, home, and community-based visits, including joint visits with other team members when appropriate
* Complete and document comprehensive intake and annual assessments, including reassessments as required by funder or program standards
* Identify participant needs across housing, employment, education, health, behavioral health, and income domains; coordinate internal and external services and ensure warm referrals with closed loop follow up
* Participate in and actively contribute to monthly Delphi Care Services Case Review meetings, presenting cases as needed and collaborating on service planning
* Maintain accurate, complete, and timely records in accordance with program, regulatory, and funding requirements utilizing the designated data platform. *Documentation responsibilities include, but are not limited to, minimum monthly follow-up case notes, Service Plan development and updates, income verification and tracking, housing status documentation, and regular assessment updates*
* Attend required local, state, federal, and community networking meetings and trainings as assigned
* Actively contribute to agency strategic initiatives and support implementation efforts within housing services
* Demonstrate a strong commitment to working as part of a diverse team and providing culturally responsive, trauma-informed, and person-centered services to a diverse client population
* Perform other duties as assigned
*Supervisory Responsibilities*
This position does not include supervisory responsibilities.
*Minimum Qualifications*
* Associate’s degree in human services, criminal justice, or a related field preferred. Equivalent professional or lived experience will be considered
* At least two years of experience working with individuals impacted by homelessness, reentry, mental health challenges, or addiction
* Excellent documentation skills and strong attention to detail. This role requires clear, timely, and accurate case notes, service plan updates, and data entry
* Strong organizational and communication skills, with the ability to manage a caseload and follow through consistently
* A genuine commitment to the people we serve. We are looking for someone who leads with empathy, respect, and belief in second chances
* Lived experience related to recovery, reentry, or housing instability is welcomed and valued
* Valid driver’s license and ability to travel locally is required
*Knowledge, Skills and Abilities*
* Computer proficiency including word processing, data entry, spreadsheets, and generating reports using standard software applications.
* Excellent verbal and written communication skills.
* Strong organizational skills including the ability to manage multiple projects and details simultaneously.
* Some analytical ability to gather and summarize data, find solutions to various administrative problems, and prioritize work.
* Ability to develop and maintain recordkeeping systems and procedures.
* Ability to create, compose, and edit written materials.
* Ability to gather data, compile information, and prepare reports.
* Strong written and oral communication skills to interact with customers, vendors and co-workers in a professional and helpful manner in person or via phone or written correspondence.
* Ability to develop, plan, and implement short- and long-term goals.
* Ability to work productively in a fast-paced, stressful environment.
* Candidates must possess a valid driver’s license and maintain a clean driving record. The position may require occasional driving for meetings, appointments, or representing Delphi Rise in the community
*Equipment, Machines and Software Used:*
This position requires the regular use of a computer, printer, photocopier, fax machine, telephone, scanner, paper shredder, calculator
Computer Software: Microsoft Office to include Word, Outlook, Excel, Adobe Acrobat, Homeless Management Information System database (HMIS).
*Work Conditions*
*Physical Requirements*
* While performing the duties of this position, the employee is frequently required to sit, stand, walk, talk, hear, perform repetitive hand motion, push, pull.
*Environmental Requirements*
* Work performed in varied community environments and occasional office settings
* Comfort working in shelters, partner locations and public community spaces
*Disclaimer:*
* All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
* This job description in no way states or implies that these are the only duties to be performed by the employee(s) occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.
* The company reserves the right to add to or revise an employee's job duties at any time at its sole discretion.
* This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.
*Equal Employment Opportunity*
Delphi Rise is committed to providing equal employment opportunities to all qualified individuals. We do not discriminate on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, pregnancy, sexual orientation, gender identity or expression, age, marital or family status, disability, genetic information, veteran or military status, domestic violence victim status, or any other characteristic protected by applicable federal, state, or local law.
We encourage candidates with lived experience to apply. Reasonable accommodations will be provided to applicants and employees as required by law.
*Please submit resumes to Erika DeJesus, HR Generalist: [email protected]*
Pay: $22.50 - $24.50 per hour
License/Certification:
* Driver's License (Required)
Shift availability:
* Day Shift (Required)
Work Location: In person