Service Engineer
Cube Hub Inc
Skaneateles Falls, NY 13153$45 - $50 an hourContractAugust 17, 2026
Job Description
Service Engineer – Baxter
*Client:* Baxter
*Location:* Raleigh, NC / Deerfield, IL
*Work Arrangement:* Hybrid – 2–3 days onsite
*Schedule:* Monday–Friday, 8:00 AM–5:00 PM
*Visa:* Any visa works
*Candidate Requirement:* *Local candidates only*
*Travel:* Occasional travel may be required, potentially 2 times during the project.
Job Summary
Working with domestic and international R&D departments, functional teams, and product owners, the Service Engineer will be responsible for designing the processes, documentation, training, and workflows required for the proper delivery, installation, support, and servicing of products. The Service Engineer will execute the design transfer of the product’s service design to operations and provide hands-on technical support during the design and post-surveillance phases, including escalations.
Essential Duties and Responsibilities
* Demonstrate an understanding of customer needs for supported business segments.
* Develop and administer Service Engineering documentation throughout the product lifecycle.
* Participate in pre-sale activities as needed.
* Develop and administer training for Tier 1 and Tier 2 teams, Solution Architects, and other service personnel.
* Develop and administer deployment/configuration training for Service teams.
* Participate in deployments and upgrades as needed.
* Provide Tier 3 support by handling customer escalations from Tier 2 teams.
* Provide additional technical support to customers.
* Work effectively with internal teams, external partners, and business segments in a matrixed environment.
* Demonstrate understanding of and adherence to FDA, ISO, and IEC design control procedures, regulations, and standards.
* Participate in decomposition of system requirements into derived requirements.
Additional Duties and Responsibilities
* Lead technical teams during project execution to ensure high-quality outputs delivered on time.
* Participate in strategic customer calls to collect needs and provide solutions.
* Support customer escalations and plan special deployment/integration paths.
* Identify improvement opportunities within the 5-Customer Interactions (5-CI) process.
* Systematically communicate issues that may impact commitments and propose potential solutions.
Education, Experience & Qualifications
* Associate degree or higher with *2–5 years of relevant technical experience in an R&D environment*.
* Strong knowledge of engineering disciplines and related technical areas.
* Experience with Microsoft Word and Excel.
* Experience with tracking/project management systems such as *Azure DevOps or Jira*.
* Strong troubleshooting and problem-solving abilities.
* Advanced Excel skills.
* Advanced Word skills.
* Advanced computer management skills.
* Ability to share and teach technical topics.
Preferred Qualifications
* Relevant certifications and prior experience.
* Prior experience with cloud solution products.
Soft Skills
* Ability to work with minimal supervision.
* Strong collaboration and teamwork skills.
* Calm and effective under pressure.
* Open to new ideas.
* Detail-oriented.
* Strong communication and problem-solving skills.
Work Environment & Candidate Requirements
* Hybrid position requiring *2–3 days onsite per week*.
* *Local candidates only*; candidates must be able to reliably report onsite to the applicable Raleigh, NC or Deerfield, IL location.
* Office presence may be required beyond the standard schedule based on business needs.
* Ability and availability to travel when required.
#IND2 JC - R2
Pay: $45.00 - $50.00 per hour
Benefits:
* 401(k)
* Health insurance
* Vision insurance
Application Question(s):
* Are you a US Citizen or GCH? If on Visa please mention the Visa Status
* Are you ready for background check and drug screen in accordance with the local law and regulations?
* Cube Hub payroll is Bi-Weekly, we pay every-other-Friday. Are you Comfortable with Bi-Weekly payroll policy?
* What is your Expected Pay Range?
* Could you please confirm your email and contact Number?
* Are you able to work onsite 2–3 days per week, Monday–Friday, 8:00 AM–5:00 PM?
* Do you have experience with Service Engineering, product deployment, technical support, troubleshooting, or customer escalations?
* Do you have experience with Microsoft Word, advanced Excel, and tracking/project management tools such as Jira or Azure DevOps?
* Do you have experience working in a regulated environment involving FDA, ISO, or IEC standards?
* Are you comfortable traveling occasionally, potentially up to 2 times during the project?
Education:
* Bachelor's (Preferred)
Work Location: In person
*Client:* Baxter
*Location:* Raleigh, NC / Deerfield, IL
*Work Arrangement:* Hybrid – 2–3 days onsite
*Schedule:* Monday–Friday, 8:00 AM–5:00 PM
*Visa:* Any visa works
*Candidate Requirement:* *Local candidates only*
*Travel:* Occasional travel may be required, potentially 2 times during the project.
Job Summary
Working with domestic and international R&D departments, functional teams, and product owners, the Service Engineer will be responsible for designing the processes, documentation, training, and workflows required for the proper delivery, installation, support, and servicing of products. The Service Engineer will execute the design transfer of the product’s service design to operations and provide hands-on technical support during the design and post-surveillance phases, including escalations.
Essential Duties and Responsibilities
* Demonstrate an understanding of customer needs for supported business segments.
* Develop and administer Service Engineering documentation throughout the product lifecycle.
* Participate in pre-sale activities as needed.
* Develop and administer training for Tier 1 and Tier 2 teams, Solution Architects, and other service personnel.
* Develop and administer deployment/configuration training for Service teams.
* Participate in deployments and upgrades as needed.
* Provide Tier 3 support by handling customer escalations from Tier 2 teams.
* Provide additional technical support to customers.
* Work effectively with internal teams, external partners, and business segments in a matrixed environment.
* Demonstrate understanding of and adherence to FDA, ISO, and IEC design control procedures, regulations, and standards.
* Participate in decomposition of system requirements into derived requirements.
Additional Duties and Responsibilities
* Lead technical teams during project execution to ensure high-quality outputs delivered on time.
* Participate in strategic customer calls to collect needs and provide solutions.
* Support customer escalations and plan special deployment/integration paths.
* Identify improvement opportunities within the 5-Customer Interactions (5-CI) process.
* Systematically communicate issues that may impact commitments and propose potential solutions.
Education, Experience & Qualifications
* Associate degree or higher with *2–5 years of relevant technical experience in an R&D environment*.
* Strong knowledge of engineering disciplines and related technical areas.
* Experience with Microsoft Word and Excel.
* Experience with tracking/project management systems such as *Azure DevOps or Jira*.
* Strong troubleshooting and problem-solving abilities.
* Advanced Excel skills.
* Advanced Word skills.
* Advanced computer management skills.
* Ability to share and teach technical topics.
Preferred Qualifications
* Relevant certifications and prior experience.
* Prior experience with cloud solution products.
Soft Skills
* Ability to work with minimal supervision.
* Strong collaboration and teamwork skills.
* Calm and effective under pressure.
* Open to new ideas.
* Detail-oriented.
* Strong communication and problem-solving skills.
Work Environment & Candidate Requirements
* Hybrid position requiring *2–3 days onsite per week*.
* *Local candidates only*; candidates must be able to reliably report onsite to the applicable Raleigh, NC or Deerfield, IL location.
* Office presence may be required beyond the standard schedule based on business needs.
* Ability and availability to travel when required.
#IND2 JC - R2
Pay: $45.00 - $50.00 per hour
Benefits:
* 401(k)
* Health insurance
* Vision insurance
Application Question(s):
* Are you a US Citizen or GCH? If on Visa please mention the Visa Status
* Are you ready for background check and drug screen in accordance with the local law and regulations?
* Cube Hub payroll is Bi-Weekly, we pay every-other-Friday. Are you Comfortable with Bi-Weekly payroll policy?
* What is your Expected Pay Range?
* Could you please confirm your email and contact Number?
* Are you able to work onsite 2–3 days per week, Monday–Friday, 8:00 AM–5:00 PM?
* Do you have experience with Service Engineering, product deployment, technical support, troubleshooting, or customer escalations?
* Do you have experience with Microsoft Word, advanced Excel, and tracking/project management tools such as Jira or Azure DevOps?
* Do you have experience working in a regulated environment involving FDA, ISO, or IEC standards?
* Are you comfortable traveling occasionally, potentially up to 2 times during the project?
Education:
* Bachelor's (Preferred)
Work Location: In person