Teller-Ops Analyst
AppleOne
Los Altos, CA 94022$60,000 - $75,000 a yearFull Time
Job Description
We are seeking a detail-oriented **Operations Analyst** with a strong foundation in **teller operations and banking back-office processes**. This role is ideal for a banking professional who enjoys both hands-on transactional work and operational oversight, and who understands the importance of accuracy, compliance, and client service excellence.
You will play a critical role in supporting **branch and teller operations**, client onboarding, deposits, and payment processing while partnering closely with front-office and operations teams to ensure seamless execution of daily banking activities.
**What You’ll Do**
**Teller & Branch Operations (Approx. 70%)**
* Open new customer accounts and process deposits, fund transfers, check clearing, and ACH/wire payments
* Review start-of-day, intra-day, and end-of-day reports and take appropriate follow-up action
* Monitor, reconcile, and investigate transactions to ensure accuracy, timeliness, and regulatory compliance
* Resolve payment-related discrepancies and client inquiries with urgency and professionalism
* Support the rollout of new deposit and payment technologies to improve both client experience and operational efficiency
* Maintain current knowledge of payment and banking regulations, including **NACHA, SWIFT, AML, KYC, and OFAC**
**Compliance & Risk Management (Approx. 20%)**
* Ensure all transactions and client interactions meet internal controls and regulatory requirements
* Prepare documentation and reporting to support audits and compliance reviews
* Identify and escalate suspicious activity or potential fraud in accordance with bank policies
**Teamwork, Support & Process Improvement (Approx. 10%)**
* Act as a liaison between relationship managers, branch staff, and back-office operations
* Promote cross-training and knowledge sharing across teams
* Participate in system upgrades, UAT testing, and continuous process improvement initiatives
**What We’re Looking For**
* **5–7 years of banking experience**, with hands-on teller operations and back-office exposure
* Strong understanding of retail and/or commercial banking products and electronic payments
* Experience with account opening, deposits, payments, and transaction reconciliation
* Solid knowledge of banking compliance, controls, and risk management
* High attention to detail with strong problem-solving and organizational skills
* Ability to work collaboratively across front-office and operations teams
* Bachelor’s degree in Finance, Banking, Business Administration, or a related field (preferred)
**Why Join Us**
* Opportunity to grow within banking operations and expand compliance and payments expertise
* Exposure to both client-facing and back-office functions
* Collaborative environment with a focus on process improvement and operational excellence
* Stable role within a regulated, professional banking environment
Direct Hire-Ask for MaryAnn
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
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You will play a critical role in supporting **branch and teller operations**, client onboarding, deposits, and payment processing while partnering closely with front-office and operations teams to ensure seamless execution of daily banking activities.
**What You’ll Do**
**Teller & Branch Operations (Approx. 70%)**
* Open new customer accounts and process deposits, fund transfers, check clearing, and ACH/wire payments
* Review start-of-day, intra-day, and end-of-day reports and take appropriate follow-up action
* Monitor, reconcile, and investigate transactions to ensure accuracy, timeliness, and regulatory compliance
* Resolve payment-related discrepancies and client inquiries with urgency and professionalism
* Support the rollout of new deposit and payment technologies to improve both client experience and operational efficiency
* Maintain current knowledge of payment and banking regulations, including **NACHA, SWIFT, AML, KYC, and OFAC**
**Compliance & Risk Management (Approx. 20%)**
* Ensure all transactions and client interactions meet internal controls and regulatory requirements
* Prepare documentation and reporting to support audits and compliance reviews
* Identify and escalate suspicious activity or potential fraud in accordance with bank policies
**Teamwork, Support & Process Improvement (Approx. 10%)**
* Act as a liaison between relationship managers, branch staff, and back-office operations
* Promote cross-training and knowledge sharing across teams
* Participate in system upgrades, UAT testing, and continuous process improvement initiatives
**What We’re Looking For**
* **5–7 years of banking experience**, with hands-on teller operations and back-office exposure
* Strong understanding of retail and/or commercial banking products and electronic payments
* Experience with account opening, deposits, payments, and transaction reconciliation
* Solid knowledge of banking compliance, controls, and risk management
* High attention to detail with strong problem-solving and organizational skills
* Ability to work collaboratively across front-office and operations teams
* Bachelor’s degree in Finance, Banking, Business Administration, or a related field (preferred)
**Why Join Us**
* Opportunity to grow within banking operations and expand compliance and payments expertise
* Exposure to both client-facing and back-office functions
* Collaborative environment with a focus on process improvement and operational excellence
* Stable role within a regulated, professional banking environment
Direct Hire-Ask for MaryAnn
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
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