IT Field Ops Coordinator
AllSTEM Connections
San Jose, CA 95112$30 - $35 an hourContract
Job Description
Position Overview:
We are seeking a detail-oriented and highly organized Field Operations Coordinator to support the Field Services Team in delivering efficient and reliable technology solutions for construction sites. This role involves gathering and organizing ISP data and installation, asset tracking, site coordination, and IT technology estimation information for project life cycle. The Field Service Coordinator will serve as a central point of communication between internal teams, vendors, and field staff to ensure projects run smoothly and achieve established milestones.
Key Responsibilities:
Asset Order Coordination
Track and follow up on all technology asset orders to ensure on time delivery to job sites.
Submit orders to the Asset Management Team and confirm asset availability, shipping status, and delivery timelines.
Coordinate with Field Service Technicians to confirm delivery, receipt, setup, and functionality of assets
Maintain accurate onsite asset inventory and ensure timely recovery or return of equipment in alignment with project and ramp-down schedules.
ISP Setup and Vendor Coordination
Work with vendors to identify the best options for job site internet service.
Coordinate with Internet Service Providers (ISPs) set up and installation to establish connectivity for new and existing construction sites.
Schedule and confirm ISP installation and connectivity at job site.
Maintain a database of ISP accounts, installation details, service agreements, and renewal dates.
Work with Field Service Technicians to troubleshoot connectivity issues and escalate to providers when required.
Communication and Documentation
Communicate with Field Services, Asset Management, vendors, and site teams to ensure all job site IT needs are being met.
Serve as the primary coordinator for the Field Operations calendar, ensuring all meetings, site visits, and project deadlines are accurately scheduled and maintained as directed by Field Operations managers.
Monitor upcoming events and deadlines, providing reminders, updates and reporting issues to the Field Operations Managers and relevant team members.
Process Improvement Support
Identify potential logistical delays early and proactively recommend solutions to maintain project timelines.
Monitor processes and workflows to identify opportunities to streamline asset ordering, ISP coordination, and technician scheduling.
Support the creation and upkeep of standard operating procedures for field service coordination.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AllSTEM Connections participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
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We are seeking a detail-oriented and highly organized Field Operations Coordinator to support the Field Services Team in delivering efficient and reliable technology solutions for construction sites. This role involves gathering and organizing ISP data and installation, asset tracking, site coordination, and IT technology estimation information for project life cycle. The Field Service Coordinator will serve as a central point of communication between internal teams, vendors, and field staff to ensure projects run smoothly and achieve established milestones.
Key Responsibilities:
Asset Order Coordination
Track and follow up on all technology asset orders to ensure on time delivery to job sites.
Submit orders to the Asset Management Team and confirm asset availability, shipping status, and delivery timelines.
Coordinate with Field Service Technicians to confirm delivery, receipt, setup, and functionality of assets
Maintain accurate onsite asset inventory and ensure timely recovery or return of equipment in alignment with project and ramp-down schedules.
ISP Setup and Vendor Coordination
Work with vendors to identify the best options for job site internet service.
Coordinate with Internet Service Providers (ISPs) set up and installation to establish connectivity for new and existing construction sites.
Schedule and confirm ISP installation and connectivity at job site.
Maintain a database of ISP accounts, installation details, service agreements, and renewal dates.
Work with Field Service Technicians to troubleshoot connectivity issues and escalate to providers when required.
Communication and Documentation
Communicate with Field Services, Asset Management, vendors, and site teams to ensure all job site IT needs are being met.
Serve as the primary coordinator for the Field Operations calendar, ensuring all meetings, site visits, and project deadlines are accurately scheduled and maintained as directed by Field Operations managers.
Monitor upcoming events and deadlines, providing reminders, updates and reporting issues to the Field Operations Managers and relevant team members.
Process Improvement Support
Identify potential logistical delays early and proactively recommend solutions to maintain project timelines.
Monitor processes and workflows to identify opportunities to streamline asset ordering, ISP coordination, and technician scheduling.
Support the creation and upkeep of standard operating procedures for field service coordination.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AllSTEM Connections participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
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