Privacy Policy

We collect the following categories of information to provide and improve our Services:

• Account Information: Email address, name, phone number, and password when you create an account.
• Resume and Career Data: Uploaded resumes, cover letters, work history, education, skills, career preferences, and job descriptions.
• Interview Data: Interview recordings, transcriptions, responses to interview questions, performance metrics, and AI-generated feedback.
• User-Generated Content: Custom interview questions, notes, feedback, saved responses, and any content you create using our Services.
• Payment Information: Payment details are securely processed by Stripe. We do not store credit card numbers or banking information.
• Technical Data: IP address, browser type, device information, operating system, usage logs, and performance data.

We use the information we collect for the following purposes:

• Provide, personalize, maintain, and improve our Services
• Process your transactions and manage your account
• Generate AI-powered interview questions and feedback tailored to your experience
• Analyze your resume and provide optimization suggestions
• Respond to your comments, questions, and customer support requests
• Send you technical notices, updates, security alerts, and administrative messages
• Monitor and analyze usage patterns to improve user experience
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our Terms of Service

We use artificial intelligence to enhance our Services. Here's how:

• Interview responses and transcriptions are processed by AI to provide real-time feedback and personalized coaching suggestions
• We use OpenAI's API to generate interview questions, analyze responses, and provide improvement recommendations. Your data is processed according to OpenAI's data usage policies
• Resume data is analyzed by AI to provide optimization suggestions and match job requirements
• We do NOT use your personal interview data to train our own machine learning models without your explicit consent
• Audio recordings are processed through Azure Speech Services for transcription. These recordings are deleted immediately after transcription unless you choose to save them
• AI-generated content is tailored to your specific profile and is not shared with other users

We share your information only in the following circumstances:

• We NEVER sell, rent, or trade your personal information
• Service Providers: We share data with trusted third-party services that help us operate our platform (see 'Third-Party Services' section)
• Legal Requirements: We may disclose information if required by law, court order, or government request
• Business Transfers: In the event of a merger, acquisition, or sale of assets, user information may be transferred with appropriate notice
• With Your Consent: We share information when you explicitly authorize us to do so
• Aggregated Data: We may share anonymized, aggregated data that cannot identify you personally

We work with trusted third-party services to provide our Services:

• OpenAI: For AI-powered interview coaching and content generation
• Azure Speech Services: For speech-to-text transcription of interview recordings
• AWS S3: For secure cloud storage of resumes and user-uploaded files
• Stripe: For secure payment processing (we never see or store your credit card details)
• Google Analytics: To understand usage patterns and improve our Services
• Email Service Providers: For transactional emails and communications

We use cookies and similar tracking technologies to improve your experience:

• Essential Cookies: Required for authentication, security, and basic site functionality. These cannot be disabled
• Analytics Cookies: Help us understand how you use our Services to make improvements
• Preference Cookies: Remember your settings, language preferences, and personalization choices
• Session Cookies: Maintain your logged-in state during your visit
• Third-Party Cookies: Used by our service providers (like Google Analytics) to provide their services
• You can manage cookie preferences through your browser settings. Note that disabling cookies may limit functionality

We retain your data only as long as necessary to provide our Services:

• Active Account Data: Retained while your account is active and for 30 days after account closure
• Interview Recordings: Automatically deleted after 90 days unless you explicitly save them
• Transcriptions: Retained with your account unless you delete them
• Resume Data: Retained while your account is active. You can delete individual resumes at any time
• Payment Records: Retained as required by financial regulations (typically 7 years)
• Usage Logs: Retained for 12 months for security and analytics purposes
• Account Deletion: You can request deletion of your account and personal data at any time by contacting hi@offergenie.ai
• Upon deletion request, we will remove your personal data within 30 days, except where retention is required by law

We take the security of your data seriously:

• Encryption: All data transmissions are encrypted using SSL/TLS protocols
• Secure Storage: Your data is stored in encrypted databases with restricted access
• Access Controls: Only authorized personnel with a legitimate need can access personal data
• Regular Security Audits: We conduct regular security assessments and updates
• Password Protection: User passwords are hashed and salted using industry-standard methods
• Third-Party Security: We require our service providers to maintain appropriate security measures
• Incident Response: We have procedures in place to detect, investigate, and respond to data breaches

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request your data in a structured, machine-readable format
• Restriction: Request we limit processing of your personal information
• Objection: Object to certain uses of your personal information
• Withdraw Consent: Withdraw consent for processing where we rely on your consent
• To exercise any of these rights, please contact us at hi@offergenie.ai
• We will respond to your request within 30 days in accordance with applicable laws

Additional rights based on your location:

• California Residents (CCPA): You have the right to know what personal information we collect, request deletion, opt-out of sale (we don't sell data), and non-discrimination for exercising your rights
• European Residents (GDPR): You have enhanced rights including data portability, right to erasure, and the right to lodge a complaint with supervisory authorities
• Nevada Residents: You may opt-out of the sale of personal information (we don't sell data)
• Other Jurisdictions: We comply with applicable data protection laws in all regions where we operate

Protecting children's privacy is important to us:

• Our Services are not intended for children under the age of 16
• We do not knowingly collect personal information from children under 16
• If you are under 16, please do not use our Services or provide any personal information
• If we learn we have collected information from a child under 16, we will promptly delete it
• Parents who believe we have collected information from their child should contact us immediately at hi@offergenie.ai

Your information may be transferred internationally:

• Our Services are operated from the United States
• Your information may be stored and processed in any country where we or our service providers maintain facilities
• By using our Services, you consent to the transfer of information to countries outside your country of residence
• We ensure appropriate safeguards are in place for international transfers as required by law

• We may change this Privacy Policy from time to time.
• If we make changes, we will notify you by revising the date at the top of the policy.
• In some cases, we may provide you with additional notice (such as adding a statement to our homepage or sending you a notification).

If you have any questions about this Privacy Policy, please contact us at: hi@offergenie.ai
We will make every effort to respond to your inquiries in a timely manner.