Digital Customer Experience Specialist
Tamman, Inc.
RemoteRemote$75,000 - $85,000 a yearFull Time
Job Description
Digital Customer Experience (CX) Specialist
Fully Remote Role - Continental United States only
* Are you willing to take risks, own your mistakes, and learn from every experience?
* Do you strive to grow personally while uplifting the people around you through reflection, discussion, and action?
* Do you have a commitment to building an inclusive world and putting accessibility at the forefront of your work?
Summary
As a primary manager for active digital projects and the first reviewer of new work entering our delivery pipeline, you’ll help guide digital properties at all stages of development.
Reporting to the Executive Director, Customer Experience, the Digital Customer Experience (CX) Specialist blends strong communication skills with practical understanding of how digital products are built. We are seeking a professional with 3+ years of experience in an agency, web, UX, or technology delivery role who asks thoughtful questions, translates needs into clear requirements, and proactively identifies gaps before they become blockers.
You’ll collaborate with designers, developers, and clients to create exceptional digital experiences for an inclusive audience, including people with disabilities and individuals from a wide range of backgrounds and situations.
On a daily basis, you will:
* Review incoming website and landing page requests and translate them into structured tickets or user stories
* Facilitate conversations with clients and internal teams to clarify requirements, scope, and acceptance criteria
* Receive, organize, and distribute digital assets and content for implementation
* Maintain and prioritize work in project management systems (e.g., Jira, Monday.com)
* Review work in staging environments and document QA or accessibility feedback
* Anticipate project risks, missing information, or scope conflicts before development is blocked
* Participate in sprint ceremonies, project meetings, and release readiness discussions
* Foster trust and momentum through clear, timely communication about project status
* Learn and grow in your understanding of user experience, accessibility, inclusive design, and web technology
* Collaborate and coordinate with a range of roles at Tamman and with customers
* Maintain accuracy and thoroughness in tickets, documentation, and deliverables
* Contribute ideas and feedback that enhance workflows, processes, and overall client experiences
This role requires someone who can keep the project’s big picture in focus while working with the practical details of how web experiences are implemented. You will educate and manage expectations of external stakeholders while advocating for clarity and feasibility with designers and developers.
Performance Priorities
*Communication*Provide clear, structured communication that helps clients and internal teams move work forward. Translate between business needs and implementation realities to keep projects aligned and on track.
*Requirements Gathering*Write and prioritize user stories, acceptance criteria, and backlog items. Troubleshoot blockers and clarify ambiguity so releases and deliverables can be completed predictably.
*Collaboration*Develop a deep understanding of the work, team capacity, and timelines. Actively problem-solve with cross-functional teams to successfully launch digital features and pages.
_Specifically:_
* Experience working on website, landing page, or web application projects (agency, freelance, or in-house)
* Basic knowledge of webpage structure (templates, components, responsive behavior, content entry)
* Experience writing or refining tickets, user stories, or acceptance criteria
* Familiarity with project management software (Jira, Monday.com, Azure DevOps, etc.)
* Experience reviewing work in staging environments and documenting QA feedback
* Working knowledge of Adobe Creative Cloud; experience with AEM a plus
* Strong MS Office skills, especially Excel and demonstrated use of co-pilot integration projects
* Previous agency experience (internships, short stints, freelance) a plus
_Helpful experience_
* Accessibility (WCAG) exposure
* Adobe Experience Manager (AEM)
* Design handoff workflows (e.g., Figma)
_Soft skills that will help you stand out:_
* Outstanding communication skills
* Self-motivated and driven to take initiative in all aspects of work
* Positive and collaborative, even in challenging situations
* Curious and eager to continuously learn and expand knowledge in technology and related fields
* Persistent in finding solutions and overcoming obstacles
* Detail-oriented with a strong work ethic
* Committed to professional growth through reading, networking, and community involvement
* Self-aware, recognizing strengths and areas for growth, and actively taking steps to improve
Ready to Apply? Please send a cover letter and resume to . Please answer the questions at the top of this document in your cover letter. We look forward to hearing from you!
Tamman Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Pay: $75,000.00 - $85,000.00 per year
Benefits:
* 401(k)
* Dental insurance
* Flexible schedule
* Health insurance
* Paid time off
* Professional development assistance
* Vision insurance
* Work from home
Application Question(s):
* Some project timelines are compressed and communication from clients can feel curt, what specific technique(s) do you use to not feel overwhelmed in pressure situations?
* What is one characteristic you are looking for in your next employer?
Work Location: Remote
Fully Remote Role - Continental United States only
* Are you willing to take risks, own your mistakes, and learn from every experience?
* Do you strive to grow personally while uplifting the people around you through reflection, discussion, and action?
* Do you have a commitment to building an inclusive world and putting accessibility at the forefront of your work?
Summary
As a primary manager for active digital projects and the first reviewer of new work entering our delivery pipeline, you’ll help guide digital properties at all stages of development.
Reporting to the Executive Director, Customer Experience, the Digital Customer Experience (CX) Specialist blends strong communication skills with practical understanding of how digital products are built. We are seeking a professional with 3+ years of experience in an agency, web, UX, or technology delivery role who asks thoughtful questions, translates needs into clear requirements, and proactively identifies gaps before they become blockers.
You’ll collaborate with designers, developers, and clients to create exceptional digital experiences for an inclusive audience, including people with disabilities and individuals from a wide range of backgrounds and situations.
On a daily basis, you will:
* Review incoming website and landing page requests and translate them into structured tickets or user stories
* Facilitate conversations with clients and internal teams to clarify requirements, scope, and acceptance criteria
* Receive, organize, and distribute digital assets and content for implementation
* Maintain and prioritize work in project management systems (e.g., Jira, Monday.com)
* Review work in staging environments and document QA or accessibility feedback
* Anticipate project risks, missing information, or scope conflicts before development is blocked
* Participate in sprint ceremonies, project meetings, and release readiness discussions
* Foster trust and momentum through clear, timely communication about project status
* Learn and grow in your understanding of user experience, accessibility, inclusive design, and web technology
* Collaborate and coordinate with a range of roles at Tamman and with customers
* Maintain accuracy and thoroughness in tickets, documentation, and deliverables
* Contribute ideas and feedback that enhance workflows, processes, and overall client experiences
This role requires someone who can keep the project’s big picture in focus while working with the practical details of how web experiences are implemented. You will educate and manage expectations of external stakeholders while advocating for clarity and feasibility with designers and developers.
Performance Priorities
*Communication*Provide clear, structured communication that helps clients and internal teams move work forward. Translate between business needs and implementation realities to keep projects aligned and on track.
*Requirements Gathering*Write and prioritize user stories, acceptance criteria, and backlog items. Troubleshoot blockers and clarify ambiguity so releases and deliverables can be completed predictably.
*Collaboration*Develop a deep understanding of the work, team capacity, and timelines. Actively problem-solve with cross-functional teams to successfully launch digital features and pages.
_Specifically:_
* Experience working on website, landing page, or web application projects (agency, freelance, or in-house)
* Basic knowledge of webpage structure (templates, components, responsive behavior, content entry)
* Experience writing or refining tickets, user stories, or acceptance criteria
* Familiarity with project management software (Jira, Monday.com, Azure DevOps, etc.)
* Experience reviewing work in staging environments and documenting QA feedback
* Working knowledge of Adobe Creative Cloud; experience with AEM a plus
* Strong MS Office skills, especially Excel and demonstrated use of co-pilot integration projects
* Previous agency experience (internships, short stints, freelance) a plus
_Helpful experience_
* Accessibility (WCAG) exposure
* Adobe Experience Manager (AEM)
* Design handoff workflows (e.g., Figma)
_Soft skills that will help you stand out:_
* Outstanding communication skills
* Self-motivated and driven to take initiative in all aspects of work
* Positive and collaborative, even in challenging situations
* Curious and eager to continuously learn and expand knowledge in technology and related fields
* Persistent in finding solutions and overcoming obstacles
* Detail-oriented with a strong work ethic
* Committed to professional growth through reading, networking, and community involvement
* Self-aware, recognizing strengths and areas for growth, and actively taking steps to improve
Ready to Apply? Please send a cover letter and resume to . Please answer the questions at the top of this document in your cover letter. We look forward to hearing from you!
Tamman Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Pay: $75,000.00 - $85,000.00 per year
Benefits:
* 401(k)
* Dental insurance
* Flexible schedule
* Health insurance
* Paid time off
* Professional development assistance
* Vision insurance
* Work from home
Application Question(s):
* Some project timelines are compressed and communication from clients can feel curt, what specific technique(s) do you use to not feel overwhelmed in pressure situations?
* What is one characteristic you are looking for in your next employer?
Work Location: Remote