Forward Deployed Engineer
Reflow
Boston, MA$120,000 - $180,000 a yearFull Time
Job Description
We are building Reflow, a workforce and workflow intelligence platform that helps teams improve performance through a deep understanding of how work actually happens. Customers get excited after the first demo. Forward Deployed Engineers turn that excitement into adoption, retention, and growth.
This is a technical, customer-facing role at the intersection of customer success, engineering, product, and go-to-market.
What you’ll do
Own the customer journey: Setup, onboarding, adoption, and long-term success.
Shorten time-to-value: Move customers from demo to value quickly.
Work hands-on with customers to configure Reflow for their real life use cases and turn their data into meaningful information to help them data driven business decisions.
Build integrations, data pipelines, prototypes, and proofs of value for strategic customers
Debug data issues, model behavior, and system performance in live customer environments
Capture and structure customer feedback: Be the voice of the user in product and engineering decisions.
Partner with product and engineering to surface technical gaps, edge cases, and feature opportunities
Assist the contract process with new partners, working closely with our legal team to keep things smooth and fast.
Build strong relationships that lead to expansions and renewals.
Create and refine the playbook: Onboarding processes, success metrics, touchpoints.
Who you are
Entrepreneurial: Former founder, early employee of a startup, or operator who thrives in ambiguity.
Technical background with hands-on experience in engineering, data, or systems roles
Comfortable writing code, working with APIs, data pipelines, and production systems
Able to move between customer conversations and technical implementation without losing momentum
Curious and analytical. You dig into workflows, systems, and data to uncover root causes
Sharp communicator: Written, verbal, and human.
Methodical: You keep yourself, your customers, and your teammates on track by creating clear templates and playbooks.
Bonus Points
Experience as a Forward Deployed Engineer, Solutions Engineer, Customer Success, or early-stage startup engineer
Background in B2B SaaS, enterprise software, or data-heavy products
Familiarity with analytics platforms, BI tools, workflow systems, or automation software
Experience supporting enterprise customers through security, data access, or compliance reviews*
Why join
Be an early, high-impact hire working directly with the founders and founding team
Shape how Reflow is deployed, adopted, and extended in the real world
Influence product direction by bringing real customer systems and constraints into engineering decisions
Build, deploy, learn and repeat
We’re open to you starting part-time and evolving into full-time (contract or W2).
Compensation Range: $120K - $180K
This is a technical, customer-facing role at the intersection of customer success, engineering, product, and go-to-market.
What you’ll do
Own the customer journey: Setup, onboarding, adoption, and long-term success.
Shorten time-to-value: Move customers from demo to value quickly.
Work hands-on with customers to configure Reflow for their real life use cases and turn their data into meaningful information to help them data driven business decisions.
Build integrations, data pipelines, prototypes, and proofs of value for strategic customers
Debug data issues, model behavior, and system performance in live customer environments
Capture and structure customer feedback: Be the voice of the user in product and engineering decisions.
Partner with product and engineering to surface technical gaps, edge cases, and feature opportunities
Assist the contract process with new partners, working closely with our legal team to keep things smooth and fast.
Build strong relationships that lead to expansions and renewals.
Create and refine the playbook: Onboarding processes, success metrics, touchpoints.
Who you are
Entrepreneurial: Former founder, early employee of a startup, or operator who thrives in ambiguity.
Technical background with hands-on experience in engineering, data, or systems roles
Comfortable writing code, working with APIs, data pipelines, and production systems
Able to move between customer conversations and technical implementation without losing momentum
Curious and analytical. You dig into workflows, systems, and data to uncover root causes
Sharp communicator: Written, verbal, and human.
Methodical: You keep yourself, your customers, and your teammates on track by creating clear templates and playbooks.
Bonus Points
Experience as a Forward Deployed Engineer, Solutions Engineer, Customer Success, or early-stage startup engineer
Background in B2B SaaS, enterprise software, or data-heavy products
Familiarity with analytics platforms, BI tools, workflow systems, or automation software
Experience supporting enterprise customers through security, data access, or compliance reviews*
Why join
Be an early, high-impact hire working directly with the founders and founding team
Shape how Reflow is deployed, adopted, and extended in the real world
Influence product direction by bringing real customer systems and constraints into engineering decisions
Build, deploy, learn and repeat
We’re open to you starting part-time and evolving into full-time (contract or W2).
Compensation Range: $120K - $180K