VoIP & Internet Solution Architect (In-person. Melville, NY)
Nexxis Inc.
Melville, NY 11747Remote$55,000 - $75,000 a yearFull Time
Job Description
*VoIP & Internet Solution Architect – onsite Melville, NY*
*About Nexxis*
Nexxis delivers high quality, next-generation, voice, internet, and data solutions to businesses across industries. We’re growing and looking for a *VoIP & Internet Solution Architect* (Official Title: "Solution Architect") to join our Melville, NY team. This role combines *hands-on technical expertise* with *client and vendor coordination*, ensuring successful installations and outstanding service delivery.
*Key Responsibilities*
* Assist in all technical aspects of VoIP, Internet, and Data solutions for our clients.
* Install equipment and services onsite at client locations.
* Project Manage - Manage and coordinate other resources (including employees, clients, vendors, carriers, and subcontractors) where necessary to: complete onboarding of new clients from start to finish, and provide ongoing support to clients.
* Configure and install routers, switches, firewalls, IP phones, and related hardware (Cisco, Juniper, Yealink, Poly, Grandstream, Mikrotik, etc.)
* Deploy and support VoIP services including SIP trunks, hosted PBX, and endpoint provisioning.
* Implement QoS policies to optimize call quality, video, and overall network performance where necessary.
* Support LAN/WAN deployments (Ethernet, fiber, VPN, SD-WAN)
* Assist with the deployment of Internet access and data transport services (e.g., DIA, E-Line, ELAN, V-Line)
* Troubleshoot and resolve issues related to call quality, routing, latency, jitter, packet loss, and system performance
* Provide phone, remote, and onsite support for network and VoIP systems
* Collaborate with sales to assess client requirements and design solutions.
* Provide technical input for proposals
* Deliver remote and onsite client training on Nexxis products and services
* Document configurations, manage tickets, and provide timely reporting to management
*Minimum Requirements*
* College degree in a technical or business field *or equivalent experience*
* Proficiency with *Microsoft 365 Office Suite* (Word, Excel, PowerPoint)
* 2–3 years of hands-on experience in installation, configuration, and onboarding of networking and VoIP environments
* Strong understanding of TCP/IP, DNS, DHCP, NAT, VLANs, and routing protocols (OSPF, BGP, EIGRP)
* Experience with VoIP call flows, SIP protocol, and endpoint provisioning
* Working knowledge of VoIP and internet properties such as SIP ladder, CNAME, DNS, DHCP, static IP addressing, etc.
* Familiarity with firewalls, VPNs, and WAN technologies
* Strong troubleshooting skills using tools such as Wireshark or SIP trace
* Must be familiar with various industry standard Internet access and data transport services
* Proven ability to configure routers and switches from scratch
* Must be able to use hand tools and power tools such as drills, screw drivers, cutting tools, etc.
* Ability to work independently and in a team environment
* Ability to manage other personnel and projects, and coordinate effectively with clients, vendors, and service providers to complete installations in a timely manner
* Excellent communication and documentation skills
* Must be able to listen, read, write, and speak English clearly
* Must have reliable transportation to and from work, and to NY Metro area client sites
* Must be able to lift and carry up to 40 lbs
*Preferred Qualifications*
* Experience with hosted VoIP platforms (such as Netsapiens, BiCom, Asterisk/FreePBX, etc.)
* Familiarity with monitoring and management tools (SolarWinds, PRTG, Nagios)
* CompTIA Security+ or equivalent security certification a plus
*Why Join Nexxis?*
* Be part of a fast-growing company known for *reliability and client satisfaction*
* Work with advanced technologies in *voice, internet, and data connectivity*
* Gain both *technical depth and project leadership experience*
* Collaborative team environment with opportunities for career growth
* Competitive compensation and benefits package
*Pay:* $55,000.00 - $75,000.00 per year
Job Type: Full-time
Pay: $55,000.00 - $75,000.00 per year
Benefits:
* Dental insurance
* Health insurance
* Life insurance
* Paid time off
Application Question(s):
* Have you configured Hosted VoIP services from scratch, including creating Users, Auto Attendants, Call Flows, Hunt Groups, etc. ?
* This position requires daily attendance at our office in Melville, NY. Do you currently live within 25 miles of Melville, NY?
Education:
* Bachelor's (Preferred)
Experience:
* Network, Router, and Switch configuration and installation : 2 years (Required)
* Hosted VoIP configuration and installation: 2 years (Required)
Language:
* Fluent English (Required)
Ability to Commute:
* Melville, NY 11747 (Required)
Willingness to travel:
* 25% (Preferred)
Work Location: In person
*About Nexxis*
Nexxis delivers high quality, next-generation, voice, internet, and data solutions to businesses across industries. We’re growing and looking for a *VoIP & Internet Solution Architect* (Official Title: "Solution Architect") to join our Melville, NY team. This role combines *hands-on technical expertise* with *client and vendor coordination*, ensuring successful installations and outstanding service delivery.
*Key Responsibilities*
* Assist in all technical aspects of VoIP, Internet, and Data solutions for our clients.
* Install equipment and services onsite at client locations.
* Project Manage - Manage and coordinate other resources (including employees, clients, vendors, carriers, and subcontractors) where necessary to: complete onboarding of new clients from start to finish, and provide ongoing support to clients.
* Configure and install routers, switches, firewalls, IP phones, and related hardware (Cisco, Juniper, Yealink, Poly, Grandstream, Mikrotik, etc.)
* Deploy and support VoIP services including SIP trunks, hosted PBX, and endpoint provisioning.
* Implement QoS policies to optimize call quality, video, and overall network performance where necessary.
* Support LAN/WAN deployments (Ethernet, fiber, VPN, SD-WAN)
* Assist with the deployment of Internet access and data transport services (e.g., DIA, E-Line, ELAN, V-Line)
* Troubleshoot and resolve issues related to call quality, routing, latency, jitter, packet loss, and system performance
* Provide phone, remote, and onsite support for network and VoIP systems
* Collaborate with sales to assess client requirements and design solutions.
* Provide technical input for proposals
* Deliver remote and onsite client training on Nexxis products and services
* Document configurations, manage tickets, and provide timely reporting to management
*Minimum Requirements*
* College degree in a technical or business field *or equivalent experience*
* Proficiency with *Microsoft 365 Office Suite* (Word, Excel, PowerPoint)
* 2–3 years of hands-on experience in installation, configuration, and onboarding of networking and VoIP environments
* Strong understanding of TCP/IP, DNS, DHCP, NAT, VLANs, and routing protocols (OSPF, BGP, EIGRP)
* Experience with VoIP call flows, SIP protocol, and endpoint provisioning
* Working knowledge of VoIP and internet properties such as SIP ladder, CNAME, DNS, DHCP, static IP addressing, etc.
* Familiarity with firewalls, VPNs, and WAN technologies
* Strong troubleshooting skills using tools such as Wireshark or SIP trace
* Must be familiar with various industry standard Internet access and data transport services
* Proven ability to configure routers and switches from scratch
* Must be able to use hand tools and power tools such as drills, screw drivers, cutting tools, etc.
* Ability to work independently and in a team environment
* Ability to manage other personnel and projects, and coordinate effectively with clients, vendors, and service providers to complete installations in a timely manner
* Excellent communication and documentation skills
* Must be able to listen, read, write, and speak English clearly
* Must have reliable transportation to and from work, and to NY Metro area client sites
* Must be able to lift and carry up to 40 lbs
*Preferred Qualifications*
* Experience with hosted VoIP platforms (such as Netsapiens, BiCom, Asterisk/FreePBX, etc.)
* Familiarity with monitoring and management tools (SolarWinds, PRTG, Nagios)
* CompTIA Security+ or equivalent security certification a plus
*Why Join Nexxis?*
* Be part of a fast-growing company known for *reliability and client satisfaction*
* Work with advanced technologies in *voice, internet, and data connectivity*
* Gain both *technical depth and project leadership experience*
* Collaborative team environment with opportunities for career growth
* Competitive compensation and benefits package
*Pay:* $55,000.00 - $75,000.00 per year
Job Type: Full-time
Pay: $55,000.00 - $75,000.00 per year
Benefits:
* Dental insurance
* Health insurance
* Life insurance
* Paid time off
Application Question(s):
* Have you configured Hosted VoIP services from scratch, including creating Users, Auto Attendants, Call Flows, Hunt Groups, etc. ?
* This position requires daily attendance at our office in Melville, NY. Do you currently live within 25 miles of Melville, NY?
Education:
* Bachelor's (Preferred)
Experience:
* Network, Router, and Switch configuration and installation : 2 years (Required)
* Hosted VoIP configuration and installation: 2 years (Required)
Language:
* Fluent English (Required)
Ability to Commute:
* Melville, NY 11747 (Required)
Willingness to travel:
* 25% (Preferred)
Work Location: In person