Technical Program Manager
hireEZ
Mountain View, CA
Job Description
Location: Mountain View, CA (Onsite)
We are hiring a Technical Program Manager to drive successful customer implementations and serve as the long-term technical owner for assigned accounts.
This role sits at the intersection of Engineering and Customer Enablement and is primarily responsible for technical delivery, integration execution, and cross-functional program leadership. In addition, you will maintain strategic ownership of customer relationships to ensure adoption, renewals, and growth.
What You’ll Do
Own End-to-End Technical Implementations
Lead post-sale implementation and integration projects, including:
ATS and CRM integrations
Data migrations
Enterprise authentication (SSO, SCIM)
Email and other SaaS system integrations
Run technical kickoff calls, gather requirements, define scope, and establish clear delivery plans
Translate customer business needs into structured technical requirements for Engineering
Drive execution across Engineering, R&D, Product, and external partners
Identify risks early and manage dependencies across multiple workstreams
Ensure projects are delivered on time, with high quality and minimal escalations
Develop deep knowledge of ATS/CRM platforms and integration ecosystems
Work directly with REST and SOAP APIs to support reliable data exchange
Understand system architecture and data flow principles to design scalable solutions
Lead troubleshooting conversations involving logs, API behavior, and system dependencies
Partner with ATS vendors and third-party consultants to ensure seamless integrations
Support enterprise security and compliance reviews
Technical Account Stewardship
Serve as the long-term technical owner for assigned accounts after implementation
Build strong working relationships with customer stakeholders
Drive product adoption by aligning hireEZ capabilities with customer workflows
Monitor account health and proactively identify risks to retention. Partner with customer operations and leadership teams to deliver strategic advisory guidance.
Support renewals by demonstrating technical value and measurable outcomes
Identify expansion opportunities driven by integrations, usage, and product adoption.
Support pre-sales technical evaluations and solution design for prospective and existing customers
Contribute to Statements of Work (SOWs) by defining scope, timelines, dependencies, and technical assumptions
Cross-Functional Leadership
Coordinate closely with Sales, Product, Engineering, Marketing, and Enablement teams
Track implementation progress and lifecycle activity using tools such as Salesforce and Jira
Surface recurring product gaps and integration challenges to inform roadmap decisions
Stay current on industry trends, emerging technologies, and ATS integration best practices
What We’re Looking For
Required
2–4 years of experience in technical implementation, technical program management, solutions engineering, or similar customer-facing technical roles in B2B SaaS
Strong experience leading integration or implementation projects
Comfortable leading technical discussions involving APIs, SSO, data flows, and system integrations
Understanding of REST/SOAP APIs and system architecture fundamentals
Strong cross-functional coordination skills
Excellent communication and organizational abilities
Experience in Talent Acquisition, Recruiting, or HR Tech
Genuine enthusiasm for working directly with customers in a technical capacity
Bachelor’s degree in Computer Science, Software Engineering, Engineering Management, or related fields
Nice to Have
Familiarity with ATS and CRM platforms
Experience supporting mid-market or enterprise customers
Exposure to AI/ML-driven SaaS products
Experience using Salesforce, Jira, or similar tools
We are hiring a Technical Program Manager to drive successful customer implementations and serve as the long-term technical owner for assigned accounts.
This role sits at the intersection of Engineering and Customer Enablement and is primarily responsible for technical delivery, integration execution, and cross-functional program leadership. In addition, you will maintain strategic ownership of customer relationships to ensure adoption, renewals, and growth.
What You’ll Do
Own End-to-End Technical Implementations
Lead post-sale implementation and integration projects, including:
ATS and CRM integrations
Data migrations
Enterprise authentication (SSO, SCIM)
Email and other SaaS system integrations
Run technical kickoff calls, gather requirements, define scope, and establish clear delivery plans
Translate customer business needs into structured technical requirements for Engineering
Drive execution across Engineering, R&D, Product, and external partners
Identify risks early and manage dependencies across multiple workstreams
Ensure projects are delivered on time, with high quality and minimal escalations
Develop deep knowledge of ATS/CRM platforms and integration ecosystems
Work directly with REST and SOAP APIs to support reliable data exchange
Understand system architecture and data flow principles to design scalable solutions
Lead troubleshooting conversations involving logs, API behavior, and system dependencies
Partner with ATS vendors and third-party consultants to ensure seamless integrations
Support enterprise security and compliance reviews
Technical Account Stewardship
Serve as the long-term technical owner for assigned accounts after implementation
Build strong working relationships with customer stakeholders
Drive product adoption by aligning hireEZ capabilities with customer workflows
Monitor account health and proactively identify risks to retention. Partner with customer operations and leadership teams to deliver strategic advisory guidance.
Support renewals by demonstrating technical value and measurable outcomes
Identify expansion opportunities driven by integrations, usage, and product adoption.
Support pre-sales technical evaluations and solution design for prospective and existing customers
Contribute to Statements of Work (SOWs) by defining scope, timelines, dependencies, and technical assumptions
Cross-Functional Leadership
Coordinate closely with Sales, Product, Engineering, Marketing, and Enablement teams
Track implementation progress and lifecycle activity using tools such as Salesforce and Jira
Surface recurring product gaps and integration challenges to inform roadmap decisions
Stay current on industry trends, emerging technologies, and ATS integration best practices
What We’re Looking For
Required
2–4 years of experience in technical implementation, technical program management, solutions engineering, or similar customer-facing technical roles in B2B SaaS
Strong experience leading integration or implementation projects
Comfortable leading technical discussions involving APIs, SSO, data flows, and system integrations
Understanding of REST/SOAP APIs and system architecture fundamentals
Strong cross-functional coordination skills
Excellent communication and organizational abilities
Experience in Talent Acquisition, Recruiting, or HR Tech
Genuine enthusiasm for working directly with customers in a technical capacity
Bachelor’s degree in Computer Science, Software Engineering, Engineering Management, or related fields
Nice to Have
Familiarity with ATS and CRM platforms
Experience supporting mid-market or enterprise customers
Exposure to AI/ML-driven SaaS products
Experience using Salesforce, Jira, or similar tools