Inside Sales Representative
Glass America
Elmhurst, IL 60126Full Time
Sales RepresentativeApply with AI Cover Letter
Job Description
Company: Glass America
Elmhurst, Illinois
We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.
Job Description:
As an Inside Sales Representative, you’ll be the friendly voice and steady guide for customers seeking auto glass repair and replacement services. You’ll handle inbound leads, present quotes, guide insurance decisions, and close sales that help customers get back on the road safely.
This is a performance-driven role with strong earning potential thanks to a commission program tied directly to capture, conversion rate, and sales per hour. It’s also a gateway into long-term opportunities across Glass America — a foundational role where future leaders often begin.
Key Job Responsibilities
Handle inbound customer calls and emails with professionalism and enthusiasm
Prepare and present quotes based on customer needs, using strong sales skills to close the sale
Help customers determine whether to pay out of pocket or use insurance
Educate customers on value-added services — especially ADAS calibration during windshield replacement
Follow up on unsold estimates to maximize capture and conversion
Help customers pick up right where they left off — whether online, through Customer Care, or after a previous inquiry
Document all customer interactions
Work with field teams and account management to support special accounts
Assist peers and help cover workload when needed
Consistently meet or exceed metrics such as conversion rate, sales per hour, and schedule accuracy
Education and/or Experience Required
High School diploma or GED preferred.
Some experience in a call center or customer service environment is preferred.
Minimum Education and/or Experience Required for the Job
Take on additional tasks as assigned
Required Knowledge, Skills, & Abilities
High school diploma or GED (required)
1–3 years of inside sales, call center, customer service, or retail experience
Strong communication skills — verbal, written, and listening
A passion for helping customers and thriving in a performance-driven environment
Comfort using computers, typing, and multitasking
Other Requirements Travel, physical requirements, etc.
Ability to work a weekend day as part of your schedule
Ability to sit for long periods and work in a fast-paced call center environment
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the job.
What Glass America offers you:
Full Time (30 or more hours per week) employees enjoy
80 hours of paid time off annually.
80 hours paid parental leave.
6 paid holidays annually.
Medical, Prescription Drug, Dental & Vision Insurance.
401(k) Retirement Plan with Company Match.
Employer Paid Short-Term Disability & Life Insurance.
Additional Voluntary Life Insurance.
Free prescription or non prescription safety glasses each year.
AI Disclosure Statement:
At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.
Compensation Details:
.
Elmhurst, Illinois
We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.
Job Description:
As an Inside Sales Representative, you’ll be the friendly voice and steady guide for customers seeking auto glass repair and replacement services. You’ll handle inbound leads, present quotes, guide insurance decisions, and close sales that help customers get back on the road safely.
This is a performance-driven role with strong earning potential thanks to a commission program tied directly to capture, conversion rate, and sales per hour. It’s also a gateway into long-term opportunities across Glass America — a foundational role where future leaders often begin.
Key Job Responsibilities
Handle inbound customer calls and emails with professionalism and enthusiasm
Prepare and present quotes based on customer needs, using strong sales skills to close the sale
Help customers determine whether to pay out of pocket or use insurance
Educate customers on value-added services — especially ADAS calibration during windshield replacement
Follow up on unsold estimates to maximize capture and conversion
Help customers pick up right where they left off — whether online, through Customer Care, or after a previous inquiry
Document all customer interactions
Work with field teams and account management to support special accounts
Assist peers and help cover workload when needed
Consistently meet or exceed metrics such as conversion rate, sales per hour, and schedule accuracy
Education and/or Experience Required
High School diploma or GED preferred.
Some experience in a call center or customer service environment is preferred.
Minimum Education and/or Experience Required for the Job
Take on additional tasks as assigned
Required Knowledge, Skills, & Abilities
High school diploma or GED (required)
1–3 years of inside sales, call center, customer service, or retail experience
Strong communication skills — verbal, written, and listening
A passion for helping customers and thriving in a performance-driven environment
Comfort using computers, typing, and multitasking
Other Requirements Travel, physical requirements, etc.
Ability to work a weekend day as part of your schedule
Ability to sit for long periods and work in a fast-paced call center environment
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the job.
What Glass America offers you:
Full Time (30 or more hours per week) employees enjoy
80 hours of paid time off annually.
80 hours paid parental leave.
6 paid holidays annually.
Medical, Prescription Drug, Dental & Vision Insurance.
401(k) Retirement Plan with Company Match.
Employer Paid Short-Term Disability & Life Insurance.
Additional Voluntary Life Insurance.
Free prescription or non prescription safety glasses each year.
AI Disclosure Statement:
At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.
Compensation Details:
.