Office Administrator III
Falso - Service Experts
East Syracuse, NY 13057$22.45 - $28.61 an hourFull Time
Job Description
Reports To: General Manager
Status: Full-time, Regular position
Category: Administrative/ Clerical
Location Name: Falso Service Center
Location Address: 6019 Corporate Dr, East Syracuse, NY 13057
Join the team of experts and realize your true potential!
Why You Should Join the Service Experts Team?:
Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us, and become an EXPERT!
Position Summary:
The Senior Administrative Support is responsible for monitoring the activities of multiple Administrative Supports. Trains, mentors and coaches other Administrative Support and ensures that work produced meets product/service standards and exceeds quality standards. Provides general administrative and clerical support to the location following standardized processes and procedures. Utilizes various computerized systems and software to perform tasks. Variation in tasks is contingent on the size and staffing level of the location. Work is performed under general supervision with latitude for limited decision making.
Key Responsibilities:
Answers telephone and assists call or routes call to appropriate person. Sorts and opens mails,
orders office supplies, and maintains files.
Disburses cash from Petty Cash Fund, collects receipts and other required documentation for use of
petty cash, reconciles cash expenditures to balance fund monthly, and submits required
documentation to Accounts Payable for replenishment of fund.
Removes payments and documents from Lock Bock, enters required information in cash log,
completes deposit slip and deposits funds in bank, and faxes/emails deposit information and receipt
to designated person.
As requested or from approved list, enters required information into designated system in order to
create Purchase Orders.
Obtains management approval of purchase order and routes/retains
purchasing documentation in accordance with standardized procedures.
Maintains spreadsheet record of usage of consigned inventory; creates purchase orders in
designated system as inventory is used; reconciles available consigned inventory to usage
spreadsheet, and reconciles invoices to purchase orders for consigned inventory.
Processes extended warranty claims in accordance with established procedures and processes to
include reviewing individual product warranty information in order to complete appropriate vendor’s
warranty documents.
Completes Returned Goods Authorization forms and log and tracks payments/credits from vendor.
Reviews timesheets for completeness, correctness, and required approvals prior to faxing to
appropriate corporate personnel for entry into time-keeping system.
Calculates piece rate payments due in accordance with piece-rate program and gathers data relating to spiffs payments due in order
to complete spreadsheet for routing for entry by corporate personnel.
Responsible for timely and accurate completion of billing activities and related reports. Ensures that
all billing inquiries are researched and resolved quickly using approved training techniques.
Responsible for timely and accurate completion of accounts receivable activities including, but not
limited to, printing invoices and mailing to customers, calling on accounts with balance owed,
collecting cash/check/credit card payments and deposits made timely, and related reports.
Responsible for membership activities including filing agreements, calling on customers to schedule
visits, generating monthly reports, and handling the Ad Builder website.
Responsible for timely closing of center tickets and job ensuring accuracy of all information.
Gathers required information and documentation in order to complete Employee Action Notice using
the Exponent HR System. Emails/faxes new-hire documentation and other required forms and
documents to payroll or designee.
Generates various systems reports in order to document updated status of activities and complete
required fiscal close forms for month, quarter, and year-end close. May be required to calculate
estimated values for wages due, pending invoices, or other items.
Follows SOX procedures to ensure all required files and documents are in place and correct.
Represents the company professionally, honestly, and ethically in all business matters and activities.
Trains, mentors and coaches other Administrative Support and ensures that work produced meets
product/service standards and exceeds quality standards.
Performs similar/other duties as needed or assigned.
Qualifications:
High school diploma or equivalent with 5 years’ experience in general clerical or accounting clerk
Knowledge of generally accepted administrative practices and procedures
Ability to learn and follow company process and procedures, including the fundamentals of human resource-related recordkeeping and record retention
Ability to maintain confidentiality of human resource and other sensitive data
Ability to work well under pressure
Ability to meet deadlines consistently with high levels of attention to detail
Capable of dealing with stressful situations and unhappy customers
Ability to learn and follow company process and procedures
Ability to multitask in a busy work environment and to organize and manage multiple priorities
Excellent customer-service, verbal and written communication, and interpersonal skills
Experience or training the use of computers and related systems in an administrative office
environment
Advanced skills in Microsoft Word, Excel and Outlook software applications
Effective communication skills to communicate with customer and to resolve customer issues,
complaints, or concerns
Ability to communicate with co-workers and customers in a pleasant, business-like, and customer focused
manner. Ability to communicate with a diverse customer population.
Ability to work effectively in both a team and an independent environment
What Do We Offer You as a Service Experts Employee?
Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. Following is a summary of the many benefits that could be available to you as a Service Experts valued employee.
Competitive Pay, including incentive opportunities for many positions
Paid Time Off and Company Holiday Pay
Medical /Dental /Vision Insurance programs
401(k) Retirement Savings Plan with company matching contributions
Life Insurance, for you and options you can elect for your family
Short-term and Long-term disability insurance options, that protects you and your family if you are unable to work
Supplemental benefit programs such as: Legal advice, pet insurance, health advocacy programs
World Class Training opportunities through our Experts University
Career Development opportunities
Hourly Compensation Range: $22.45 to $28.61
Status: Full-time, Regular position
Category: Administrative/ Clerical
Location Name: Falso Service Center
Location Address: 6019 Corporate Dr, East Syracuse, NY 13057
Join the team of experts and realize your true potential!
Why You Should Join the Service Experts Team?:
Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us, and become an EXPERT!
Position Summary:
The Senior Administrative Support is responsible for monitoring the activities of multiple Administrative Supports. Trains, mentors and coaches other Administrative Support and ensures that work produced meets product/service standards and exceeds quality standards. Provides general administrative and clerical support to the location following standardized processes and procedures. Utilizes various computerized systems and software to perform tasks. Variation in tasks is contingent on the size and staffing level of the location. Work is performed under general supervision with latitude for limited decision making.
Key Responsibilities:
Answers telephone and assists call or routes call to appropriate person. Sorts and opens mails,
orders office supplies, and maintains files.
Disburses cash from Petty Cash Fund, collects receipts and other required documentation for use of
petty cash, reconciles cash expenditures to balance fund monthly, and submits required
documentation to Accounts Payable for replenishment of fund.
Removes payments and documents from Lock Bock, enters required information in cash log,
completes deposit slip and deposits funds in bank, and faxes/emails deposit information and receipt
to designated person.
As requested or from approved list, enters required information into designated system in order to
create Purchase Orders.
Obtains management approval of purchase order and routes/retains
purchasing documentation in accordance with standardized procedures.
Maintains spreadsheet record of usage of consigned inventory; creates purchase orders in
designated system as inventory is used; reconciles available consigned inventory to usage
spreadsheet, and reconciles invoices to purchase orders for consigned inventory.
Processes extended warranty claims in accordance with established procedures and processes to
include reviewing individual product warranty information in order to complete appropriate vendor’s
warranty documents.
Completes Returned Goods Authorization forms and log and tracks payments/credits from vendor.
Reviews timesheets for completeness, correctness, and required approvals prior to faxing to
appropriate corporate personnel for entry into time-keeping system.
Calculates piece rate payments due in accordance with piece-rate program and gathers data relating to spiffs payments due in order
to complete spreadsheet for routing for entry by corporate personnel.
Responsible for timely and accurate completion of billing activities and related reports. Ensures that
all billing inquiries are researched and resolved quickly using approved training techniques.
Responsible for timely and accurate completion of accounts receivable activities including, but not
limited to, printing invoices and mailing to customers, calling on accounts with balance owed,
collecting cash/check/credit card payments and deposits made timely, and related reports.
Responsible for membership activities including filing agreements, calling on customers to schedule
visits, generating monthly reports, and handling the Ad Builder website.
Responsible for timely closing of center tickets and job ensuring accuracy of all information.
Gathers required information and documentation in order to complete Employee Action Notice using
the Exponent HR System. Emails/faxes new-hire documentation and other required forms and
documents to payroll or designee.
Generates various systems reports in order to document updated status of activities and complete
required fiscal close forms for month, quarter, and year-end close. May be required to calculate
estimated values for wages due, pending invoices, or other items.
Follows SOX procedures to ensure all required files and documents are in place and correct.
Represents the company professionally, honestly, and ethically in all business matters and activities.
Trains, mentors and coaches other Administrative Support and ensures that work produced meets
product/service standards and exceeds quality standards.
Performs similar/other duties as needed or assigned.
Qualifications:
High school diploma or equivalent with 5 years’ experience in general clerical or accounting clerk
Knowledge of generally accepted administrative practices and procedures
Ability to learn and follow company process and procedures, including the fundamentals of human resource-related recordkeeping and record retention
Ability to maintain confidentiality of human resource and other sensitive data
Ability to work well under pressure
Ability to meet deadlines consistently with high levels of attention to detail
Capable of dealing with stressful situations and unhappy customers
Ability to learn and follow company process and procedures
Ability to multitask in a busy work environment and to organize and manage multiple priorities
Excellent customer-service, verbal and written communication, and interpersonal skills
Experience or training the use of computers and related systems in an administrative office
environment
Advanced skills in Microsoft Word, Excel and Outlook software applications
Effective communication skills to communicate with customer and to resolve customer issues,
complaints, or concerns
Ability to communicate with co-workers and customers in a pleasant, business-like, and customer focused
manner. Ability to communicate with a diverse customer population.
Ability to work effectively in both a team and an independent environment
What Do We Offer You as a Service Experts Employee?
Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. Following is a summary of the many benefits that could be available to you as a Service Experts valued employee.
Competitive Pay, including incentive opportunities for many positions
Paid Time Off and Company Holiday Pay
Medical /Dental /Vision Insurance programs
401(k) Retirement Savings Plan with company matching contributions
Life Insurance, for you and options you can elect for your family
Short-term and Long-term disability insurance options, that protects you and your family if you are unable to work
Supplemental benefit programs such as: Legal advice, pet insurance, health advocacy programs
World Class Training opportunities through our Experts University
Career Development opportunities
Hourly Compensation Range: $22.45 to $28.61