General Manager - Animal/Pet Care Facility
Creature Comforts Pet Resort
Tonawanda, NY 14150$25 - $30 an hourFull Time
Job Description
Creature Comforts Pet Resort is a full-service 24 hour / 7 days a week pet care facility offering luxury boarding, daycare, grooming, and enrichment services. We are committed to exceptional animal care, outstanding customer service, and creating a positive, team-oriented culture. Our mission is to provide pets with safe, structured, and loving care while giving pet parents complete peace of mind.
We are seeking an experienced, motivated, and hands-on General Manager to lead our team and oversee daily operations.
Position Overview
The General Manager is responsible for the overall leadership, performance, and operational excellence of the facility. This role requires a strong background in animal care, team leadership, human resources, payroll, and financial oversight. The ideal candidate is organized, proactive, emotionally intelligent, and passionate about both pets and people. The position will require on site management of both our locations, Angola and Tonawanda.
Key Responsibilities
Operations Management
Oversee daily operations of boarding, daycare, grooming, and enrichment programs
Ensure safety, cleanliness, and compliance with all animal care standards
Maintain structured playgroup management and animal welfare protocols
Monitor facility maintenance and vendor relationships
Animal Care Leadership
Demonstrate extensive hands-on experience in animal handling and behavior management
Train staff in proper handling, health monitoring, and safety procedures
Ensure adherence to vaccination policies, feeding protocols, and medication administration
Team Leadership & HR
Recruit, hire, train, and retain high-performing team members
Manage scheduling and staffing to meet business demands
Conduct performance reviews and implement corrective action when necessary
Foster a positive, accountable, team-oriented workplace culture
Ensure compliance with labor laws and company policies
Payroll & Financial Oversight
Process payroll accurately and on schedule
Monitor labor costs and productivity metrics
Manage budgeting, forecasting, and expense control
Review P&L statements and implement strategies to drive profitability
Handle basic accounting tasks including invoicing, reconciliations, and reporting
Customer Experience
Maintain high standards of client communication and service
Resolve customer concerns professionally and promptly
Support marketing initiatives and community engagement
Qualifications
Minimum 3–5+ years of management experience in pet care, veterinary, kennel, daycare, or related field
Extensive hands-on animal care experience (boarding/daycare experience preferred)
Strong knowledge of dog behavior, safety protocols, and group play management
Demonstrated experience in HR management, hiring, and employee relations
Experience with payroll processing and basic accounting functions
Strong leadership, communication, and conflict resolution skills
Proficiency in scheduling software, POS systems, and Microsoft Office/Google Workspace
Ability to work flexible hours including weekends and holidays
Skills & Attributes
Confident decision-maker
Highly organized and detail-oriented
Financially responsible and business-minded
Calm under pressure
Team builder and culture creator
Passionate about animal welfare
Compensation & Benefits
Competitive salary based on experience
Performance-based bonus opportunities
Paid time off
Employee pet care benefits
Professional development opportunities
401K
We are seeking an experienced, motivated, and hands-on General Manager to lead our team and oversee daily operations.
Position Overview
The General Manager is responsible for the overall leadership, performance, and operational excellence of the facility. This role requires a strong background in animal care, team leadership, human resources, payroll, and financial oversight. The ideal candidate is organized, proactive, emotionally intelligent, and passionate about both pets and people. The position will require on site management of both our locations, Angola and Tonawanda.
Key Responsibilities
Operations Management
Oversee daily operations of boarding, daycare, grooming, and enrichment programs
Ensure safety, cleanliness, and compliance with all animal care standards
Maintain structured playgroup management and animal welfare protocols
Monitor facility maintenance and vendor relationships
Animal Care Leadership
Demonstrate extensive hands-on experience in animal handling and behavior management
Train staff in proper handling, health monitoring, and safety procedures
Ensure adherence to vaccination policies, feeding protocols, and medication administration
Team Leadership & HR
Recruit, hire, train, and retain high-performing team members
Manage scheduling and staffing to meet business demands
Conduct performance reviews and implement corrective action when necessary
Foster a positive, accountable, team-oriented workplace culture
Ensure compliance with labor laws and company policies
Payroll & Financial Oversight
Process payroll accurately and on schedule
Monitor labor costs and productivity metrics
Manage budgeting, forecasting, and expense control
Review P&L statements and implement strategies to drive profitability
Handle basic accounting tasks including invoicing, reconciliations, and reporting
Customer Experience
Maintain high standards of client communication and service
Resolve customer concerns professionally and promptly
Support marketing initiatives and community engagement
Qualifications
Minimum 3–5+ years of management experience in pet care, veterinary, kennel, daycare, or related field
Extensive hands-on animal care experience (boarding/daycare experience preferred)
Strong knowledge of dog behavior, safety protocols, and group play management
Demonstrated experience in HR management, hiring, and employee relations
Experience with payroll processing and basic accounting functions
Strong leadership, communication, and conflict resolution skills
Proficiency in scheduling software, POS systems, and Microsoft Office/Google Workspace
Ability to work flexible hours including weekends and holidays
Skills & Attributes
Confident decision-maker
Highly organized and detail-oriented
Financially responsible and business-minded
Calm under pressure
Team builder and culture creator
Passionate about animal welfare
Compensation & Benefits
Competitive salary based on experience
Performance-based bonus opportunities
Paid time off
Employee pet care benefits
Professional development opportunities
401K