Job Description
email [email protected]
and Include Your Resume
Location
Remote
Employment Type
Full-time
Department
Delivery
Overview
Who You Are
You are an organized, detail-oriented professional who thrives on juggling multiple projects at the same time. You know how to maintain clear communication with clients, anticipate potential risks, and coordinate across multiple internal teams to ensure delivery runs smoothly. You take ownership of timelines, task follow-ups, and progress tracking, ensuring every project you touch is structured and efficiently executed.
At Cloudsquare, Project Coordinators are not passive schedulers; you are a proactive bridge between Sales, Delivery, Product and the Customer. You thrive in a fast-paced environment, ensuring Guided Launch projects (and other low-complexity implementations) run smoothly, in scope, on time, and within budget.
Your Mission
Your mission is to own the day-to-day coordination of Cloudsquare’s projects, ensuring prerequisites are collected, timelines are met, risks are escalated early, and clients receive clear communication throughout the lifecycle. You will act as the central point of coordination across Sales, Delivery, Installation and Product, ensuring every project is delivered smoothly.
Your Goals
Successfully coordinate multiple low-to-mid complexity projects simultaneously.
Maintain strong, consistent customer communication with weekly updates and structured touchpoints.
Ensure all prerequisites are collected and confirmed before project milestones.
Track progress against timeline and hours; escalate risks early to ensure mitigation.
Capture and document out-of-scope requests for review with Sales and Delivery leadership.
Facilitate cross-team coordination with BAs, Developers, Installation Specialists, Product and Sales.
Support expansion opportunities by identifying when projects can convert to Managed Services or additional paid services.
Contribute to process consistency by documenting learnings and best practices.
Your Responsibilities
Client Communication
Provide clear, concise status updates to both clients and internal stakeholders.
Document and circulate meeting notes and action items.
Project Tracking & Coordination
Track progress, deadlines, and deliverables across multiple projects.
Monitor logged hours vs. allocated budget to ensure alignment.
Capture and document any out-of-scope requests for change order review.
Craft and adjust timelines based on resource availability and task dependencies.
Cross-Team Collaboration
Coordinate with the Installation Team to ensure products are properly installed and configured.
Collaborate with the Product Team when customer questions involve product limitations or roadmap items.
Work closely with BAs and Developers, meeting weekly to align priorities, tasks, and progress.
Partner with the Sales Team on opportunities to extend or expand services (Managed Services, additional licenses, Other paid services).
Escalate customer issues to Support when relevant, ensuring smooth handoffs.
Resource & Risk Management
Proactively request and plan resource allocation during weekly Delivery meetings.
Track team capacity and adjust schedules accordingly.
Identify, document, and escalate risks early to managers, proposing mitigation plans.
Internal Communication & Reporting
Share weekly status updates with Delivery leadership.
Provide visibility into project progress, risks, and blockers.
Ensure consistent use of project tracking tools (Jira, Confluence, Salesforce).
Process & Quality Contribution
Participate in retrospectives, contributing to ongoing improvements.
Ensure adherence to Cloudsquare’s delivery processes, templates, and core values.
Your Qualifications
2+ years of project coordination experience in SaaS or Salesforce implementations.
Strong organizational and multitasking skills; ability to manage multiple projects simultaneously.
Strong time management and prioritization skills; able to juggle shifting deadlines.
Excellent written and verbal communication; confident in leading customer check-ins.
Analytical and problem-solving mindset; able to suggest process improvements.
Proficiency with project management and collaboration tools (Jira, Confluence).
Ability to stay detail-oriented under pressure while juggling multiple timelines.
Proactive, adaptable, and solution-oriented mindset.
Resilient and calm under pressure; able to manage stress while supporting multiple stakeholders.
Happy to adapt to change and embrace new processes, tools, and delivery approaches.
Comfortable leading tough conversations with customers (scope, delays, risks) while maintaining professionalism and trust.
Customer-centric mindset with strong relationship-building skills.
Preferred: Experience in the lending/financial services industry.
and Include Your Resume
Location
Remote
Employment Type
Full-time
Department
Delivery
Overview
Who You Are
You are an organized, detail-oriented professional who thrives on juggling multiple projects at the same time. You know how to maintain clear communication with clients, anticipate potential risks, and coordinate across multiple internal teams to ensure delivery runs smoothly. You take ownership of timelines, task follow-ups, and progress tracking, ensuring every project you touch is structured and efficiently executed.
At Cloudsquare, Project Coordinators are not passive schedulers; you are a proactive bridge between Sales, Delivery, Product and the Customer. You thrive in a fast-paced environment, ensuring Guided Launch projects (and other low-complexity implementations) run smoothly, in scope, on time, and within budget.
Your Mission
Your mission is to own the day-to-day coordination of Cloudsquare’s projects, ensuring prerequisites are collected, timelines are met, risks are escalated early, and clients receive clear communication throughout the lifecycle. You will act as the central point of coordination across Sales, Delivery, Installation and Product, ensuring every project is delivered smoothly.
Your Goals
Successfully coordinate multiple low-to-mid complexity projects simultaneously.
Maintain strong, consistent customer communication with weekly updates and structured touchpoints.
Ensure all prerequisites are collected and confirmed before project milestones.
Track progress against timeline and hours; escalate risks early to ensure mitigation.
Capture and document out-of-scope requests for review with Sales and Delivery leadership.
Facilitate cross-team coordination with BAs, Developers, Installation Specialists, Product and Sales.
Support expansion opportunities by identifying when projects can convert to Managed Services or additional paid services.
Contribute to process consistency by documenting learnings and best practices.
Your Responsibilities
Client Communication
Provide clear, concise status updates to both clients and internal stakeholders.
Document and circulate meeting notes and action items.
Project Tracking & Coordination
Track progress, deadlines, and deliverables across multiple projects.
Monitor logged hours vs. allocated budget to ensure alignment.
Capture and document any out-of-scope requests for change order review.
Craft and adjust timelines based on resource availability and task dependencies.
Cross-Team Collaboration
Coordinate with the Installation Team to ensure products are properly installed and configured.
Collaborate with the Product Team when customer questions involve product limitations or roadmap items.
Work closely with BAs and Developers, meeting weekly to align priorities, tasks, and progress.
Partner with the Sales Team on opportunities to extend or expand services (Managed Services, additional licenses, Other paid services).
Escalate customer issues to Support when relevant, ensuring smooth handoffs.
Resource & Risk Management
Proactively request and plan resource allocation during weekly Delivery meetings.
Track team capacity and adjust schedules accordingly.
Identify, document, and escalate risks early to managers, proposing mitigation plans.
Internal Communication & Reporting
Share weekly status updates with Delivery leadership.
Provide visibility into project progress, risks, and blockers.
Ensure consistent use of project tracking tools (Jira, Confluence, Salesforce).
Process & Quality Contribution
Participate in retrospectives, contributing to ongoing improvements.
Ensure adherence to Cloudsquare’s delivery processes, templates, and core values.
Your Qualifications
2+ years of project coordination experience in SaaS or Salesforce implementations.
Strong organizational and multitasking skills; ability to manage multiple projects simultaneously.
Strong time management and prioritization skills; able to juggle shifting deadlines.
Excellent written and verbal communication; confident in leading customer check-ins.
Analytical and problem-solving mindset; able to suggest process improvements.
Proficiency with project management and collaboration tools (Jira, Confluence).
Ability to stay detail-oriented under pressure while juggling multiple timelines.
Proactive, adaptable, and solution-oriented mindset.
Resilient and calm under pressure; able to manage stress while supporting multiple stakeholders.
Happy to adapt to change and embrace new processes, tools, and delivery approaches.
Comfortable leading tough conversations with customers (scope, delays, risks) while maintaining professionalism and trust.
Customer-centric mindset with strong relationship-building skills.
Preferred: Experience in the lending/financial services industry.