Mobile Device Management (MDM) Analyst
Clinical Ink
RemoteRemote
Job Description
Company Information
Clinical Ink is the global life science company that brings data, technology, and patient science together to unlock clinical discovery. Our deep therapeutic-area expertise, coupled with Direct Data Capture, eCOA, eConsent, telehealth, neurocognitive testing, and digital biomarkers advancement, drive the industry standard for data precision and usher in a new generation of clinical trials. With offices in Philadelphia, PA, Winston Salem, NC, and Iowa City, IA, Clinical Ink is rewriting the clinical development experience.
Job Description
Clinical Ink is seeking a Mobile Device Management (MDM) Analyst to join our R&D team based remotely across the United States! The MDM Analyst will play a key role in maintaining and supporting MDM solutions across on‑premise and cloud environments. The ideal candidate will be a strong communicator, prioritize tasks effectively, and contribute to continuous process improvement, testing, and deployment of new enterprise applications..
The MDM Analyst's responsibilities include:
Assisting in maintenance of Mobile Device Management (MDM) solutions (on-premise and cloud) to support business/customer goals and objectives
Creating and maintaining profiles based on clinical trial requirements
Testing mobile devices that are enrolled in MDM solutions
Implementing and documenting repeatable change processes and best practices for MDM solutions
Uploading, updating, maintaining, and deleting Windows Mobile, iOS, and Android apps
Managing users and device owners while ensuring user data is accurate within the MDM
Understanding MDM reporting capabilities and providing status reports
Serving as a Tier 2 resource for MDM reported cases and tickets
Working directly with stakeholders and/or customers to resolve technical issues
Working with vendors to resolve application related issues
Creating work instructions and QR codes for MDM processes
Prioritizing and executing tasks in a time-sensitive environment
Suggesting, implementing, and remaining adherent to new policies and process improvements
Providing assistance with piloting and testing new apps for enterprise use
Qualifications:
Bachelor’s degree preferred or equivalent experience
1-2 year’s system administration experience with Mobile Device Management (MDM) software such as SOTI, MaaS360, Jamf Pro, Mosyle, Esper, Mobile Iron, Air Watch, or Intune in a global enterprise
Knowledgeable in managing Android, Windows, and iOS devices
Strong communication skills (verbal, written, and presentation)
Teamwork, time-management, and organizational skills
Ability to communicate highly technical requirements and concepts to non-technical stakeholders
Troubleshooting skills with prior experience troubleshooting technical solutions
Highly organized with strong attention to detail
Strong analytical and reasoning skills; creative and continually looking for ways to improve processes
Demonstrated ability to work cross-functionally
Familiarity with scripting, JSON
Additional Information
Clinical ink is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, or veteran status.
www.clinicalink.com
Clinical Ink is the global life science company that brings data, technology, and patient science together to unlock clinical discovery. Our deep therapeutic-area expertise, coupled with Direct Data Capture, eCOA, eConsent, telehealth, neurocognitive testing, and digital biomarkers advancement, drive the industry standard for data precision and usher in a new generation of clinical trials. With offices in Philadelphia, PA, Winston Salem, NC, and Iowa City, IA, Clinical Ink is rewriting the clinical development experience.
Job Description
Clinical Ink is seeking a Mobile Device Management (MDM) Analyst to join our R&D team based remotely across the United States! The MDM Analyst will play a key role in maintaining and supporting MDM solutions across on‑premise and cloud environments. The ideal candidate will be a strong communicator, prioritize tasks effectively, and contribute to continuous process improvement, testing, and deployment of new enterprise applications..
The MDM Analyst's responsibilities include:
Assisting in maintenance of Mobile Device Management (MDM) solutions (on-premise and cloud) to support business/customer goals and objectives
Creating and maintaining profiles based on clinical trial requirements
Testing mobile devices that are enrolled in MDM solutions
Implementing and documenting repeatable change processes and best practices for MDM solutions
Uploading, updating, maintaining, and deleting Windows Mobile, iOS, and Android apps
Managing users and device owners while ensuring user data is accurate within the MDM
Understanding MDM reporting capabilities and providing status reports
Serving as a Tier 2 resource for MDM reported cases and tickets
Working directly with stakeholders and/or customers to resolve technical issues
Working with vendors to resolve application related issues
Creating work instructions and QR codes for MDM processes
Prioritizing and executing tasks in a time-sensitive environment
Suggesting, implementing, and remaining adherent to new policies and process improvements
Providing assistance with piloting and testing new apps for enterprise use
Qualifications:
Bachelor’s degree preferred or equivalent experience
1-2 year’s system administration experience with Mobile Device Management (MDM) software such as SOTI, MaaS360, Jamf Pro, Mosyle, Esper, Mobile Iron, Air Watch, or Intune in a global enterprise
Knowledgeable in managing Android, Windows, and iOS devices
Strong communication skills (verbal, written, and presentation)
Teamwork, time-management, and organizational skills
Ability to communicate highly technical requirements and concepts to non-technical stakeholders
Troubleshooting skills with prior experience troubleshooting technical solutions
Highly organized with strong attention to detail
Strong analytical and reasoning skills; creative and continually looking for ways to improve processes
Demonstrated ability to work cross-functionally
Familiarity with scripting, JSON
Additional Information
Clinical ink is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, or veteran status.
www.clinicalink.com