LTSS and Dual Eligible Program Manager
CareSource
RemoteRemote$113,000 - $197,700 a yearFull Time
Job Description
Job Summary:
The LTSS and Dual Eligible Program Manager is responsible for managing large-scale portfolio programs aligned to strategic objectives that include multiple projects.
Essential Functions:
Responsible for successful delivery of LTSS and Dual Eligible programs
Understand the LTSS and Dual Eligible programs to ensure effective cross functional coordination throughout the organization
Ensure program milestone deliverables are completed and approved at every stage of the program lifecycle
Assist with the continuous improvement of program / project management best practices, processes, and tools
Responsible for ensuring program closure activities are completed
Lead stakeholders in the refinement of the program design
Collaborate with functional owners on the identification and assignment of resources
Collaborate with IT and EPMO on the identification and assignment of IT resources
Ensure compliance to LTSS requirements
Capture and consolidate LTSS Program KPIs
Assess, manage, and control program scope, schedule, and change impacts
Work closely with business executives to ensure assigned programs aligns with business strategy and are properly funded, resourced, and managed
Maintain program stakeholder matrix
Drive cross-functional communication between impacted business
Work with Talent Development and Communications to develop project communication and training plans
Ensure effective communication across project managers and business analysts
Facilitate and drive Program Stakeholder meetings
Represent program in governance meetings
Review and approved program meeting minutes
Provide regular reporting and maintain ongoing communications to senior management, stakeholders and executive sponsors
Track, compile and report program metrics and budget
Identify, log, and manage risk, implement mitigation strategies, contingency plans, and communicate/escalate to stakeholders
Maintain program RAID
Identify, log, assign and resolve or escalate program issues, hindrances, and blockers using company best practices
Responsible for quality or program SharePoint site and program document repository
Produce detailed reports, business decision documents, meeting minutes, and notification on assigned program
Develop program operations and support plan
Performs any other job related duties as requested.
Education and Experience:
Bachelor's degree in project management, Business, Computer Science or related field required
Master's degree in related field preferred
Equivalent years of relevant work experience may be accepted in lieu of required education
Three (3) years program management experience required
Competencies, Knowledge and Skills:
Excellent proficiency with Microsoft Office tools, including Project, Word, PowerPoint, Excel, Visio, Teams, Outlook, etc.
Experience working in project management software is required
Demonstrates excellent analysis and reporting skills
Excellent decision making/problem solving skills
Exceptional interpersonal and relationship building skills
Excellent critical listening and thinking skills
Proven ability to effectively interact with all levels of the organization of management within and externally to the organization
Excellent written and verbal communication skills
Customer service oriented
Ability to shape the approach to needed results and gain consensus of the approach
Ability to proactively, effectively and efficiently lead a project team of 20+ core members and multiple vendors
Experience managing a project of up to $10M+ in budget
Proven ability to prioritize work and team assignments to deliver projects on time, on budget, and meeting stakeholders expectations
Demonstrates a sense of urgency
Deep understanding of project management processes, techniques and tools, and development lifecycle (ideally Agile)
Strong experience in the healthcare payer industry and knowledge of Medicaid and Medicare
Licensure and Certification:
None required
Working Conditions:
General office environment; may be required to sit or stand for extended periods of time
Travel is not typically required
Compensation Range:
$113,000.00 - $197,700.00
CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.
Compensation Type (hourly/salary):
Salary
Organization Level Competencies
Fostering a Collaborative Workplace Culture
Cultivate Partnerships
Develop Self and Others
Drive Execution
Influence Others
Pursue Personal Excellence
Understand the Business
This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.
#LI-GB1
The LTSS and Dual Eligible Program Manager is responsible for managing large-scale portfolio programs aligned to strategic objectives that include multiple projects.
Essential Functions:
Responsible for successful delivery of LTSS and Dual Eligible programs
Understand the LTSS and Dual Eligible programs to ensure effective cross functional coordination throughout the organization
Ensure program milestone deliverables are completed and approved at every stage of the program lifecycle
Assist with the continuous improvement of program / project management best practices, processes, and tools
Responsible for ensuring program closure activities are completed
Lead stakeholders in the refinement of the program design
Collaborate with functional owners on the identification and assignment of resources
Collaborate with IT and EPMO on the identification and assignment of IT resources
Ensure compliance to LTSS requirements
Capture and consolidate LTSS Program KPIs
Assess, manage, and control program scope, schedule, and change impacts
Work closely with business executives to ensure assigned programs aligns with business strategy and are properly funded, resourced, and managed
Maintain program stakeholder matrix
Drive cross-functional communication between impacted business
Work with Talent Development and Communications to develop project communication and training plans
Ensure effective communication across project managers and business analysts
Facilitate and drive Program Stakeholder meetings
Represent program in governance meetings
Review and approved program meeting minutes
Provide regular reporting and maintain ongoing communications to senior management, stakeholders and executive sponsors
Track, compile and report program metrics and budget
Identify, log, and manage risk, implement mitigation strategies, contingency plans, and communicate/escalate to stakeholders
Maintain program RAID
Identify, log, assign and resolve or escalate program issues, hindrances, and blockers using company best practices
Responsible for quality or program SharePoint site and program document repository
Produce detailed reports, business decision documents, meeting minutes, and notification on assigned program
Develop program operations and support plan
Performs any other job related duties as requested.
Education and Experience:
Bachelor's degree in project management, Business, Computer Science or related field required
Master's degree in related field preferred
Equivalent years of relevant work experience may be accepted in lieu of required education
Three (3) years program management experience required
Competencies, Knowledge and Skills:
Excellent proficiency with Microsoft Office tools, including Project, Word, PowerPoint, Excel, Visio, Teams, Outlook, etc.
Experience working in project management software is required
Demonstrates excellent analysis and reporting skills
Excellent decision making/problem solving skills
Exceptional interpersonal and relationship building skills
Excellent critical listening and thinking skills
Proven ability to effectively interact with all levels of the organization of management within and externally to the organization
Excellent written and verbal communication skills
Customer service oriented
Ability to shape the approach to needed results and gain consensus of the approach
Ability to proactively, effectively and efficiently lead a project team of 20+ core members and multiple vendors
Experience managing a project of up to $10M+ in budget
Proven ability to prioritize work and team assignments to deliver projects on time, on budget, and meeting stakeholders expectations
Demonstrates a sense of urgency
Deep understanding of project management processes, techniques and tools, and development lifecycle (ideally Agile)
Strong experience in the healthcare payer industry and knowledge of Medicaid and Medicare
Licensure and Certification:
None required
Working Conditions:
General office environment; may be required to sit or stand for extended periods of time
Travel is not typically required
Compensation Range:
$113,000.00 - $197,700.00
CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.
Compensation Type (hourly/salary):
Salary
Organization Level Competencies
Fostering a Collaborative Workplace Culture
Cultivate Partnerships
Develop Self and Others
Drive Execution
Influence Others
Pursue Personal Excellence
Understand the Business
This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.
#LI-GB1