ServiceNow Workflow Analyst
Ascension
RemoteRemote$82,825 - $115,453 a yearFull Time
Job Description
Your future role at a glance:
Department: Core Technologies
Schedule: Full-time, 8 hour day shift, Monday - Friday
Location: Remote
Salary: $82,825.00 - $115,453.00 per year
How you'll make an impact in this role:
Are you an experienced Analyst / Project Coordinator and ServiceNow user, looking for a chance to improve workflow for technical infrastructure teams? If so, apply now.
The successful candidate:
Manages to Strategic Priorities; performs Risk Management.
Promotes good working relationships.
Enforces process and procedure (technical and project).
Strong communication skills, both written and verbal.
Knowledge of building reports and dashboards in ServiceNow.
This role will provide dedicated assistance over the critical operational delivery efforts led by Technology Managers in the Core Technology tower, working collaboratively with Portfolio Leaders, Resource Managers, and Project Managers.
Job Duties
Manage and improve the processes needed to support delivery for the Infrastructure Technical teams.
Operates at a strategic level in collaboration with Infrastructure Leadership, providing oversight and governance to ensure Infrastructure projects tasks are prioritized and addressed in a timely manner.
Uses program and project metrics to assess progress and drive project implementation.
Resource Management
Manages issues and risks that impact progress. Drives process improvements based on lessons learned and root cause analysis.
Self-motivated and ability to work both independently and as part of the team.
Organized with attention to details, able to work simultaneously on different tasks.
Good interpersonal, facilitation and presentation skills.
Strong critical thinking and analysis skills.
Data-centric – quantitative, analytical skills and PC proficiency.
Understands the business needs, drivers and direction and adapts and evolves the strategy to meet those requirements.
Preferred Experience:
Project management degree/diploma/certification would be an advantage
4+ years in Project Management / Project Management Office functions
5 years relevant Technical and business experience
5+ years Project Coordination experience
Managed Service Provider and Vendor Management experience
Intermediate to advanced ServiceNow and Google Workspace experience
Expectations:
Manage Project tasks being assigned to the Infrastructure technical resolver groups.
Ensure prioritization and assignment
Report out weekly on queue backlog
Act as an escalation point for all Ascension PMOs to ensure tasks are being completed on schedule.
Resource Management
Provide insight into outstanding resource requests to leadership to ensure timely assignment.
Coordination and Reporting
Leverage ServiceNow to present Operational Project Metrics to senior leadership
Build ServiceNow reports as needed to support dashboards, task boards and ad-hoc reporting.
Assist Technology Managers with Project record requirements, including but not limited to, Resource Assignments and Time approval.
What minimum qualifications you'll need:
Education:
• High School diploma equivalency with 2 years of cumulative experience OR Associate's degree/Bachelor's degree OR 4 years of applicable cumulative job specific experience required.
What additional requirements you'll need:
No additional preferences.
#ascensiontechnologies #LI-remote
Life at Ascension: Where purpose meets opportunity:
Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 99,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you’ll find an inclusive and supportive environment where your contributions truly matter.
Equal employment opportunity employer:
Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.
Fraud prevention notice
Prospective applicants should be vigilant against fraudulent job offers and interview requests. Scammers may use sophisticated tactics to impersonate Ascension employees. To ensure your safety, please remember: Ascension will never ask for payment or to provide banking or financial information as part of the job application or hiring process. Our legitimate email communications will always come from an @ascension.org email address; do not trust other domains, and an official offer will only be extended to candidates who have completed a job application through our authorized applicant tracking system.
E-Verify statement
Employer participates in the Electronic Employment Verification Program. Please click here for more information.
Benefits:
Paid time off (PTO)
Various health insurance options & wellness plans
Retirement benefits including employer match plans
Long-term & short-term disability
Employee assistance programs (EAP)
Parental leave & adoption assistance
Tuition reimbursement
Ways to give back to your community
Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance, location and salary range at the time of the offer.
Department: Core Technologies
Schedule: Full-time, 8 hour day shift, Monday - Friday
Location: Remote
Salary: $82,825.00 - $115,453.00 per year
How you'll make an impact in this role:
Are you an experienced Analyst / Project Coordinator and ServiceNow user, looking for a chance to improve workflow for technical infrastructure teams? If so, apply now.
The successful candidate:
Manages to Strategic Priorities; performs Risk Management.
Promotes good working relationships.
Enforces process and procedure (technical and project).
Strong communication skills, both written and verbal.
Knowledge of building reports and dashboards in ServiceNow.
This role will provide dedicated assistance over the critical operational delivery efforts led by Technology Managers in the Core Technology tower, working collaboratively with Portfolio Leaders, Resource Managers, and Project Managers.
Job Duties
Manage and improve the processes needed to support delivery for the Infrastructure Technical teams.
Operates at a strategic level in collaboration with Infrastructure Leadership, providing oversight and governance to ensure Infrastructure projects tasks are prioritized and addressed in a timely manner.
Uses program and project metrics to assess progress and drive project implementation.
Resource Management
Manages issues and risks that impact progress. Drives process improvements based on lessons learned and root cause analysis.
Self-motivated and ability to work both independently and as part of the team.
Organized with attention to details, able to work simultaneously on different tasks.
Good interpersonal, facilitation and presentation skills.
Strong critical thinking and analysis skills.
Data-centric – quantitative, analytical skills and PC proficiency.
Understands the business needs, drivers and direction and adapts and evolves the strategy to meet those requirements.
Preferred Experience:
Project management degree/diploma/certification would be an advantage
4+ years in Project Management / Project Management Office functions
5 years relevant Technical and business experience
5+ years Project Coordination experience
Managed Service Provider and Vendor Management experience
Intermediate to advanced ServiceNow and Google Workspace experience
Expectations:
Manage Project tasks being assigned to the Infrastructure technical resolver groups.
Ensure prioritization and assignment
Report out weekly on queue backlog
Act as an escalation point for all Ascension PMOs to ensure tasks are being completed on schedule.
Resource Management
Provide insight into outstanding resource requests to leadership to ensure timely assignment.
Coordination and Reporting
Leverage ServiceNow to present Operational Project Metrics to senior leadership
Build ServiceNow reports as needed to support dashboards, task boards and ad-hoc reporting.
Assist Technology Managers with Project record requirements, including but not limited to, Resource Assignments and Time approval.
What minimum qualifications you'll need:
Education:
• High School diploma equivalency with 2 years of cumulative experience OR Associate's degree/Bachelor's degree OR 4 years of applicable cumulative job specific experience required.
What additional requirements you'll need:
No additional preferences.
#ascensiontechnologies #LI-remote
Life at Ascension: Where purpose meets opportunity:
Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 99,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you’ll find an inclusive and supportive environment where your contributions truly matter.
Equal employment opportunity employer:
Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.
Fraud prevention notice
Prospective applicants should be vigilant against fraudulent job offers and interview requests. Scammers may use sophisticated tactics to impersonate Ascension employees. To ensure your safety, please remember: Ascension will never ask for payment or to provide banking or financial information as part of the job application or hiring process. Our legitimate email communications will always come from an @ascension.org email address; do not trust other domains, and an official offer will only be extended to candidates who have completed a job application through our authorized applicant tracking system.
E-Verify statement
Employer participates in the Electronic Employment Verification Program. Please click here for more information.
Benefits:
Paid time off (PTO)
Various health insurance options & wellness plans
Retirement benefits including employer match plans
Long-term & short-term disability
Employee assistance programs (EAP)
Parental leave & adoption assistance
Tuition reimbursement
Ways to give back to your community
Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance, location and salary range at the time of the offer.