iOS Systems Administrator
Airco Mechanical
Round Rock, TX 78681Remote$22 - $25 an hourFull Time
Job Description
*iOS Systems Administrator / Tier 2 Support*
Airco Mechanical, a trusted leader in the Mechanical, Electrical, and Plumbing (MEP) industries, is actively seeking an *iOS Systems Administrator / Tier 2 Support* professional to join our growing team. We offer the stability of a long standing company, a supportive family-oriented culture, and excellent benefits designed to help you thrive both at work and at home. If you’re ready to advance your career with a company that values its people, this is the opportunity for you.
*iOS Systems Administrator / Tier 2 Support*
The iOS Systems Administrator is responsible for managing the organization’s Apple mobile device environment and providing Tier 2 technical support across core IT systems. This role owns the mobile platform (iPhones and iPads) and acts as an escalation point from the help desk for more complex technical issues.
The position focuses on system reliability, security, automation, and advanced troubleshooting rather than basic help desk tasks.
*Core Responsibilities - iOS / Mobile Systems (Primary)*
* Administer the iOS environment using an MDM platform (e.g., MaaS360, Jamf, Intune)
* Manage Apple Business Manager and Automated Device Enrollment (ADE/DEP)
* Enroll, configure, and decommission iPhones and iPads
* Deploy and manage business applications via MDM and VPP
* Enforce mobile security policies and compliance standards
* Troubleshoot advanced iOS, app, and MDM-related issues
* Manage certificates, VPN, Wi-Fi profiles, and device restrictions
* Maintain mobile device inventory and lifecycle documentation
* Respond to lost/stolen devices and perform remote actions
*General Tier 2 IT Support (Secondary)*
* Act as an escalation point from Tier 1 for complex technical issues
* Troubleshoot operating system and software issues (Windows/macOS)
* Support Microsoft 365, email, and identity-related issues
* Assist with user access, permissions, and security groups
* Support hardware and peripherals (laptops, docks, printers)
* Investigate recurring issues and recommend permanent fixes
* Participate in system upgrades and technology rollouts
*Operations & Improvement*
* Create technical documentation and standard operating procedures
* Identify opportunities for automation and self-service
* Work with Tier 1 to improve knowledge base and support processes
* Collaborate with Application, Security, and Infrastructure teams
* Evaluate and implement new mobile and endpoint technologies
*Tier 2 Support Tier Ownership*
This role:
* Owns the mobile platform
* Handles escalations from Tier 1
* Escalates to Tier 3 (App Dev, Security, Infrastructure) when needed
*Required Skills & Qualifications*
* 2+ years experience managing iOS devices in an enterprise environment
* Hands-on experience with MDM platforms (MaaS360, Jamf, Intune, etc.)
* Experience with Apple Business Manager and ADE/DEP
* Strong troubleshooting skills across iOS, Windows, and macOS
* Experience supporting Microsoft 365 environments
* Understanding of identity, access control, and device security
* Strong communication and customer support skills
*Preferred / Nice-to-Have*
* Apple or MDM certifications (ACSP, Jamf 200/300)
* Experience with endpoint security tools
* Basic scripting/automation skills (PowerShell, Bash)
* Experience supporting remote or field-based users
* Familiarity with ITIL or structured support frameworks
*Airco Mechanical offers the following benefits:*
* Two weeks paid vacation - 1st year
* Paid holidays & sick leave
* Excellent health, vision, & dental insurance with low employee cost
* Life insurance – (2X salary paid by company)
* Short-term & long term disability insurance (paid by the company)
* Accidental death and dismemberment insurance
* Optional additional life insurance
* 401K savings plan: matched by company
* Health savings accounts
* Teladoc
* Employee assistance program
* Tuition reimbursement
Job Type: Full-time
Pay: $22.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Flexible spending account
* Health insurance
* Life insurance
* Paid time off
* Vision insurance
Experience:
* iOS: 1 year (Required)
Work Location: In person
Airco Mechanical, a trusted leader in the Mechanical, Electrical, and Plumbing (MEP) industries, is actively seeking an *iOS Systems Administrator / Tier 2 Support* professional to join our growing team. We offer the stability of a long standing company, a supportive family-oriented culture, and excellent benefits designed to help you thrive both at work and at home. If you’re ready to advance your career with a company that values its people, this is the opportunity for you.
*iOS Systems Administrator / Tier 2 Support*
The iOS Systems Administrator is responsible for managing the organization’s Apple mobile device environment and providing Tier 2 technical support across core IT systems. This role owns the mobile platform (iPhones and iPads) and acts as an escalation point from the help desk for more complex technical issues.
The position focuses on system reliability, security, automation, and advanced troubleshooting rather than basic help desk tasks.
*Core Responsibilities - iOS / Mobile Systems (Primary)*
* Administer the iOS environment using an MDM platform (e.g., MaaS360, Jamf, Intune)
* Manage Apple Business Manager and Automated Device Enrollment (ADE/DEP)
* Enroll, configure, and decommission iPhones and iPads
* Deploy and manage business applications via MDM and VPP
* Enforce mobile security policies and compliance standards
* Troubleshoot advanced iOS, app, and MDM-related issues
* Manage certificates, VPN, Wi-Fi profiles, and device restrictions
* Maintain mobile device inventory and lifecycle documentation
* Respond to lost/stolen devices and perform remote actions
*General Tier 2 IT Support (Secondary)*
* Act as an escalation point from Tier 1 for complex technical issues
* Troubleshoot operating system and software issues (Windows/macOS)
* Support Microsoft 365, email, and identity-related issues
* Assist with user access, permissions, and security groups
* Support hardware and peripherals (laptops, docks, printers)
* Investigate recurring issues and recommend permanent fixes
* Participate in system upgrades and technology rollouts
*Operations & Improvement*
* Create technical documentation and standard operating procedures
* Identify opportunities for automation and self-service
* Work with Tier 1 to improve knowledge base and support processes
* Collaborate with Application, Security, and Infrastructure teams
* Evaluate and implement new mobile and endpoint technologies
*Tier 2 Support Tier Ownership*
This role:
* Owns the mobile platform
* Handles escalations from Tier 1
* Escalates to Tier 3 (App Dev, Security, Infrastructure) when needed
*Required Skills & Qualifications*
* 2+ years experience managing iOS devices in an enterprise environment
* Hands-on experience with MDM platforms (MaaS360, Jamf, Intune, etc.)
* Experience with Apple Business Manager and ADE/DEP
* Strong troubleshooting skills across iOS, Windows, and macOS
* Experience supporting Microsoft 365 environments
* Understanding of identity, access control, and device security
* Strong communication and customer support skills
*Preferred / Nice-to-Have*
* Apple or MDM certifications (ACSP, Jamf 200/300)
* Experience with endpoint security tools
* Basic scripting/automation skills (PowerShell, Bash)
* Experience supporting remote or field-based users
* Familiarity with ITIL or structured support frameworks
*Airco Mechanical offers the following benefits:*
* Two weeks paid vacation - 1st year
* Paid holidays & sick leave
* Excellent health, vision, & dental insurance with low employee cost
* Life insurance – (2X salary paid by company)
* Short-term & long term disability insurance (paid by the company)
* Accidental death and dismemberment insurance
* Optional additional life insurance
* 401K savings plan: matched by company
* Health savings accounts
* Teladoc
* Employee assistance program
* Tuition reimbursement
Job Type: Full-time
Pay: $22.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Flexible spending account
* Health insurance
* Life insurance
* Paid time off
* Vision insurance
Experience:
* iOS: 1 year (Required)
Work Location: In person